JOB TITLE: Restaurant Busser DEPARTMENT: F&B REPORTS TO: Restaurant Manager, Restaurant General Manager, F&B Director CLASSIFICATION: Full-time/Hourly $17.60 per hour SUMMARY: As a Hotel Restaurant Busser, you play a vital role in ensuring the smooth operation of our restaurant and delivering exceptional dining experiences to our guests. Your primary responsibility is to maintain cleanliness and organization within the dining area while providing support to both guests and restaurant staff. ESSENTIAL JOB FUNCTIONS:1. Table Setup and Preparation:· Ensure tables are properly set with clean linens, utensils, and condiments before guests arrive.· Assist in arranging tables and chairs to accommodate reservations and maintain a welcoming atmosphere.2. Table Service Assistance:· Greet guests warmly as they are seated and assist them in getting settled.· Clear tables promptly and efficiently after guests finish their meals, ensuring used dishes, glassware, and utensils are removed.· Dispose of waste and leftover food in designated bins and trays, following proper sanitation guidelines.3. Table Maintenance and Cleaning:· Clean and sanitize tables, chairs, and surrounding areas thoroughly between seatings to maintain a hygienic environment.· Monitor table turnover and ensure that tables are promptly reset for incoming guests.· Refill water glasses and provide additional tableware as needed throughout the meal service.4. Guest Assistance and Support:· Anticipate guest needs and respond promptly to requests for additional items or assistance.· Communicate effectively with guests and coworkers, providing information about menu items, specials, and restaurant policies.· Handle guest inquiries and concerns with professionalism and courtesy, escalating issues to management when necessary.5. Collaboration with Restaurant Team:· Work closely with servers, bartenders, and kitchen staff to ensure smooth coordination of service.· Assist servers in delivering food and beverages to tables, maintaining accuracy and presentation standards.· Communicate any special requests or dietary restrictions from guests to the kitchen staff to ensure guest satisfaction.6. Cleanliness and Safety Compliance:· Adhere to all health and safety regulations, including proper handling of food, cleaning chemicals, and personal hygiene.· Maintain cleanliness and organization in all work areas, including dining room, service stations, and back-of-house areas.· Report any maintenance or safety issues to management promptly to ensure a safe and comfortable environment for guests and staff.7. Other:· Adhere to all health, safety, and sanitation guidelines and regulations.· Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.· Assist other team members as necessary.· Perform other related services and duties as assigned by supervisor and management. REQUIREMENTS:· Previous experience in a similar role preferred, but not required.· Strong attention to detail and ability to work efficiently in a fast-paced environment.· Excellent communication and interpersonal skills, with a friendly and professional demeanor.· Ability to multitask and prioritize tasks effectively to meet the needs of guests and restaurant operations.· Flexibility to work evenings, weekends, holidays, and alternate shifts as required.· Physical stamina to stand and walk for extended periods, lift, and carry trays of dishes, and bend and reach to perform cleaning tasks.· Knowledge of basic food safety and sanitation practices is a plus.· Professional appearance and demeanor, with a focus on providing exceptional service to enhance the guest experience.· Certification in responsible food service training.· Attention to detail and a commitment to cleanliness and hygiene. WORK ENVIRONMENT:· Exposure to indoor and outdoor conditions and temperatures is inherent in the role. This job description outlines the essential responsibilities and qualifications for the role of a Hotel Restaurant Busser, emphasizing the importance of providing a warm welcome to guests and ensuring a seamless dining experience while upholding the hotel's standards of cleanliness, hospitality, and service excellence. ABOUT US:MacArthur Place was founded well over a century ago as a family estate, vineyard, and working ranch. Today, these lush grounds and historic farm buildings have been transformed into Sonoma’s foremost luxury resort and spa. From the moment you step onto MacArthur Place, you will experience a feeling of magic and discovery. Surrounded by acres of intimate gardens, grand historic buildings, winding flagstone paths, archways, fire pits, and secret nooks. Here you will also discover a range of incredible dining experiences, sixty-nine beautifully designed luxury rooms with high-touch finishes, and exciting activities from afternoon tastings to indulgent treatments in our newly renovated spa to late-night stargazing. Revitalized in our newly reopened outdoor heated pool and fully equipped fitness center. All delivered with the kind of generous, personal, and anticipatory service that truly frees you from the stresses of everyday life. MacArthur Place Hotel & Spa is an equal opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.