Fogelman is interviewing experienced Property Managers for The Retreat at Germantown, a 280-unit community located in the Germantown area of Memphis.
Must possess a minimum of 5 years of property management experience with 3 years as a Property Manager on a 200 unit property, strong with managing a team and the property’s operations; and possesses financial acumen.
SUMMARY
The Property Manager is fully accountable for all property operations. The purpose of this role is to effectively manage and coordinate employees, activities and available resources in order to accomplish property objectives as set forth by the Regional Vice President, ownership group, and Fogelman Properties. These objectives will include maximizing occupancy levels and property values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Financial

• Assists the RVP in formulation of budgets for each upcoming calendar year.
• Responsible for staying within the established budget guidelines throughout the year, escalating any anomalies or exceptions.
• Responsible for monthly review of financial statements and preparing owner reports.
• Ensures that all rents are collected, posted, and deposited in a timely manner.
• Performs evictions and utility cut-offs as required on delinquent rents.
• Maintain a positive relationship with vendors to ensure accurate invoicing, work scheduling, and obtaining certificates of insurance (COI).
• Responsible for approving and submitting all invoices to corporate office for processing.
• Approves property expenditures.

Personnel

• Recruits, hires, trains, and supervises all on-site property staff in order to achieve operational goals of assigned property. This process includes new employee orientation, review and approval of timesheets, instructing and advising on-site staff of employee policies and procedures, and performance evaluations.
• Works with the Human Resources department in developing and coaching employees to achieve property and company goals.
• Conducts ongoing training with property staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed.

Administrative/Office

• Ensures that lease files are completed accurately and timely.
• Reviews all lease applications and signs new move-in leases and addendums.
• Conducts property inspections with government agencies, Fogelman leadership, and property owners.
• Ensure that the property meets all requirements as outlined in Fogelman audits and regulatory agency audits.
• Responsible for office opening on schedule, condition of office and model apartments.
• Maintains all on site local and state licenses.
• Reports all liability and property incidents through the online incident reporting system.
• Responsible for other special projects and reports upon request (e.g., Capital Improvement and Interior Renovations).

Resident Relations

• Builds a resident focused culture.
• Ensure employees are in compliance with all Fair Housing laws.
• Reviews all notices to vacate to determine the cause of the move-out. Locates any problem areas and develops plans for process improvement.
• Follows Fogelman policies and procedures to maintain positive resident communications; e.g., resolving complaints, service requests, etc.

Maintenance

• Physically walks and inspects the entire property on a regular basis, including verifying the condition of the overall property, common areas, and vacant apartments.
• Ensures that all service requests are assigned and completed in a timely manner.
• Coordinates with maintenance staff to ensure timely turnover of apartments after move-out.

Marketing/Leasing

• Develops a property marketing plan and oversees outside marketing.
• Ensures that the marketing reports are completed in a timely manner.
• Trains the leasing staff to properly welcome and show the property to prospective residents.
• Maintains awareness of market/industry conditions and trends.

General

• Weekend work may be required.
• Adhere to all company policies including but not limited to safety and Fair Housing.
• Less than 5% overnight travel may be required.
• Other job duties as assigned.

QUALIFICATIONS AND SKILLS

• Five years of experience in on-site property management preferred.
• Three years of experience as a property manager preferred.
• Must have background in supervision and a successful track record of accomplishments.
• Certified Apartment Manager (CAM), Residential Apartment Manager (RAM) or Certified Property Manager (CPM) certification preferred.
• Working knowledge of property management platforms (i.e., Yardi, Entrata, Yieldstar, CRM).
• Excellent communication (verbal and written), relationship-building, and customer service skills.
• Lease up or new construction experience with proven results preferred for new development properties.
• Depending on the property, a valid driver's license and automobile insurance may be required.

ENVIRONMENTAL AND PHYSICAL DEMANDS
The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant walking, standing, and sitting alternately; frequent climbing of stairs; occasional bending, stooping, kneeling, crawling, squatting, pushing/pulling, and reaching above shoulders.
• Frequently lift less than 20 lbs; Occasionally lift over 20 lbs.
• Strong constant finger dexterity with ability to grasp/turn.
• Strong sensory skills such as good eyesight, good hearing; ability to comprehend, speak, write and communicate.
• Work in a variety of conditions, including both indoors and outdoors; noise level is usually moderate.
• Possible exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc.