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CuZn are a rapidly growing manufacturer of proprietary technology for the Water Filtration Industry and require a detail focused and self-motivated individual for this Technical Services Rep position. This position requires flexibility, initiative and adaptability to work with both a team-oriented and independent mindset as well as a customer first commitment and will work to assist customers in live online chat, phone enquiries and video calls for all customer service, product and installation enquiries and troubleshooting etc. This role will be responsible for providing technical support to CuZn and Foamulations customers including installation support, answering product questions and assisting with warranty claims. With proprietary tech not produced anywhere else in the world and multiple retail products at the top of their categories on Amazon, we have plenty of growth potential and avenues for advancement for the right candidate.
Responsibilities:
Experience & Skills Requirements:
Competencies: The ideal candidate for this role will have an eagerness to learn and prove themselves with the appropriate training provided. You will have a natural skill for talking to customers and building professional relationships while always resolving issues with a high standard of customer satisfaction. You will take pride in your work, have attention to detail, enjoy working with people using a variety of tools and technology as best suited to each customer, and be able to pivot between tools and topics, always ensuring every customer is answered. You will have an enthusiasm and eagerness to learn and work as a part of a team that takes pride in the unique products they produce and keeping their customers happy.
#LI-MJ1
Full Time
Wholesale
$38k-47k (estimate)
04/19/2023
06/13/2024
foamulations.biz
Millersville, MD
<25
Wholesale
The job skills required for Customer Service Rep. I include Customer Service, Commitment, Customer Support, Microsoft Office, Flexibility, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep. I positions, which can be used as a reference in future career path planning. As a Customer Service Rep. I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. I. You can explore the career advancement for a Customer Service Rep. I below and select your interested title to get hiring information.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A strong Customer Service Background and entry level Accounting skills.
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