Must have active (or ability to obtain and maintain) TS / SCI with CI Polygraph clearance

Summary

Under the direction of the Consolidated Service Center (CSC) Lead, the CSC Customer Service

Representative is responsible for supporting daily operations related to customer service, classified

reproduction of materials, courier services, inbound and outbound shipping of small parcel and freight,

consumable supply management, and classified material destruction.

Scope

This position serves as an entry level customer service representative within the CSC. The CSC

representative is responsible for providing an array of customer driven on demand services within a secure

government facility.

Principal Job Duties & Responsibilities Include but are limited to :

• Work independently, or as part of a team, to provide world class material handling support
• Meet expectations on attendance and punctuality
• Perform distribution-related functions (receiving, storing, shipping, and building of loads)
• Adhere to all site safety policies and procedures, and ensure compliance of OSHA regulations; report

incidents immediately to supervisor

Perform customer service activities to include but not limited to, answering telephones, communicating

with site customers, carrier representatives and drivers

• Greet and handle all customer requests at the CSC walk-up storefront
• Deliver and pick-up all official US Mail and local site parcels as required
• Sort and distribute any material requiring dissemination to personnel
• Provide reproduction, publishing, and binding services
• Operate forklift, pallet jack, automated pallet wrapper, dollies / carts, and other critical equipment, with

guidance and direction from the CSC and Warehouse Leads

FLUOR PROPRIETARY INFORMATION

• Maintain good housekeeping in work areas
• Maintain material management and receiving logs
• Complete shipping documentation and receipts per site standard operating procedures
• Input information into software programs (such as SAP, Microsoft Office, etc.)
• Organize and maintain files
• Understand and apply fundamental mathematical calculations (addition, subtraction, multiplication, and

division)

• Demonstrate strong commitment to safety, quality, and continuous process improvement
• Support other elements of the Fluor Logistics Team as directed
• Other duties as assigned

Last updated : 2024-04-28