Company: Fox Valley Fittings & Controls
About Us
Fox Valley Fittings & Controls is a full-service stocking distributor of instrumentation and specialized mechanical piping products.
Our customer base includes OEM, pulp and paper, chemical, power and food processing.
Fox Valley Fittings & Controls has built a strong reputation for excellence in the industry. With our commitment to quality products and exceptional customer service, we have become a trusted name in the market.
Summary
The Technical Inside Sales Representative/Sales Trainee will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and assist with shipping and receiving of engineered products
Responsibilities

• Maintain and cultivate positive customer relationships
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve order problems directly with customer and suppliers
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Accurately receive equipment, inventory materials per company standards, and pepare items for shipment.

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm.
Travel
No significant travel is expected for this position except for sales training purposes.
Preferred Education and Experience

• Bachelors degree or graduate of technical college preferred
• Strong mechanical aptitude
• Experience in customer service

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