3 Help Desk Analyst I (IN OFFICE) Jobs in Boca Raton, FL
Florida Peninsula Insurance is Hiring a Help Desk Analyst I (IN OFFICE) Near Boca Raton, FL
Job Location
Corporate Office - Boca Raton, FL
Position Type
Full Time
Description
About Us:
At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our clients.
Position Summary:
We are seeking a vigilant, responsive Help Desk Analyst Level 1 to join our IT Help Desk team. The successful candidate will be the initial point of contact for IT support, addressing fundamental technical inquiries, and providing frontline solutions. Your role is crucial in maintaining our digital workspace's smooth and secure operation.
Key Responsibilities:
- Act as the primary responder for IT-related queries via email and phone, ensuring effective communication and swift resolution of issues.
- Efficiently log, categorize, and prioritize incoming support tickets, using our IT service management tools to track and manage issues.
- Provide remote support for basic software and hardware issues, including password resets, printer troubleshooting, and basic network connectivity issues, primarily within our Windows OS and MAC OS environments.
- Escalate complex issues to higher-level support staff in a timely manner, ensuring a seamless handoff and continuity of service.
- Assist in the onboarding process for new employees by setting up necessary accounts and software, utilizing Active Directory and Office 365 ecosystems.
- Monitor system reports and performance metrics, including Wi-Fi endpoints and door entry systems, to identify and address potential issues proactively.
- Maintain and update IT inventory records, contributing to the effective management of company assets.
Qualifications:
- Bachelor's degree or 2 years of directly related experience.
- Fundamental knowledge of IT systems and principles, with a strong emphasis on customer service and problem-solving skills.
- Experience with Microsoft Windows environments, Active Directory, and Office 365 preferred.
- Ability to multitask and prioritize in a fast-paced environment, with a keen eagerness to learn and grow within the IT field.
- Excellent communication skills, both written and verbal, with the ability to explain complex technical issues in an understandable manner.
Job Summary
Full Time
$56k-69k (estimate)
05/29/2024
06/15/2024
floridapeninsula.com
Boca Raton, FL
200 - 500
Related Companies
The following is the career advancement route for Help Desk Analyst I (IN OFFICE) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst I (IN OFFICE), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst I (IN OFFICE). You can explore the career advancement for a Help Desk Analyst I (IN OFFICE) below and select your interested title to get hiring information.
