Help Facilitate Our Clients’ Duty Recovery Efforts

The opportunity: 

Flexport is experiencing massive growth with 2,500 Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Manager to join our Drawback and Refund Services branch of our Trade Management team. In this role, you’ll be responsible for optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.

You will:

• Strive to create an agile technology-focused high-performance culture.
• Manage a team and be a proactive leader to build and grow Drawback services.
• Independently own a portfolio of clients and projects and be responsible for execution and reporting relevant metrics.
• Work with software engineers, product, and design on the modernization, implementation, and improvement of drawback software
• Contribute to the product roadmap to build best-in-class global drawback software platform
• Use creativity to improve operational efficiency, leadership communication, enablement, and revenue growth.
• Prepare US and foreign duty drawback forms as necessary for establishing and maintaining our clients’ drawback programs
• Analyze import, export, manufacturing, and other business documents and data
• Proactively investigate drawback recovery enhancements
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Submit documentation and claims to Customs and follow up as necessary
• Work to ensure compliance with drawback and other regulations
• Organize and execute internal and external drawback-related communications.
• Support Trade Management infrastructure and administrative requirements.

You should have:

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills, 
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero.
• High level of computer literacy. No paper. All digital.
• 5-7 years of experience in duty drawback program implementation and account management, preferred.
• 3-5 years of experience managing associates, projects, and business metrics.
• Public speaking and presentation skills, including experience with webinars, training sessions, and client facing presentations, preferred.
• Industry knowledge including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.