FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The ideal candidate is customer-oriented with great communication and project management skills, salesforce experience, and is tech-savvy. This position is highly cross-functional – working closely with our Marketing, Category Management, IT, Sales teams as well as client stakeholders. To be successful in this role, you will need the ability to manage, prioritize and communicate the status of multiple projects while leading and motivating your own team. You will continuously strive to improve customer-facing interactions and experiences with FleetPride. DUTIES & RESPONSIBILITIES Go above and beyond to “Wow” our customers. We aren’t looking for order-takers or script-readers – we’re searching for those who can engage with our customers and think critically to help customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions Interact with customers daily, responding to their questions and guiding them to the appropriate service. Implement and lead onboarding process for National accounts and large regional accounts Stay informed on the latest industry techniques and methods. Improve customer service experience, create engaged customers, and facilitate growth. EDUCATION & TRAINING Bachelor's Degree in Business Administration or a related field optional KNOWLEDGE & EXPERIENCE 3 years proven working experience providing customer service support. Experience in an eCommerce environment Experience managing customer expectations and leading strategic discussions with stakeholders Proficiency in MS suite SKILLS & ABILITIES Excellent interpersonal and communication skills, including presentation skills and effectively communicating with management and internal and external customers Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience. Able to analyze data and sales statistics and translate results into better solutions. Comfortable in both a leadership and team-player role Creative problem solver who thrives when presented with a challenge WORK ENVIRONMENT This position operates in a professional office environment. This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Occasional lifting of items up to 25 pounds (files, computer printouts on occasion) This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of 300 locations, which includes 80 service centers and 5 distribution centers means customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals, now boasting 4,000 experts, empowered and motivated to create tailored solutions and solve problems for each customer’s unique needs. Join the FleetPride team today.