Description

Position: We are growing! The practice is bringing in new providers, and at the same time, some of our seasoned MAs have been accepted into PA and Nursing schools. We hope you can help us fill this vacancy for an Administrative Medical Assistant. This desk position helps provide clinical communication and service to patients, without hands-on medical care. There is no face-to-face interaction, rather, interfacing with them through the Patient Portal and phone calls. This position is located in the Hand and Foot Pod within the Flagstaff Clinic. It requires a great deal of medical knowledge and experience, it is high volume, and the role requires proficiency with computers and EMR systems (we use Athena). 

Type: Full-time, 40 hours

Schedule: 40 hours per week 

Pay: $18 - $21.50 / hr depending on experience

Responsibilities include: 

· Managing provider administrative worklists (buckets) in Athena

· Managing appointment requests

· Managing patient cases (patient questions)

· Filling orders

· Obtaining authorizations

· Processing incoming documents

· Scheduling peer to peers

· Resolving patient/peer/provider needs (this includes information gathering and taking appropriate action based on individual circumstances, liaison/triage for provider team

· Other duties as assigned 

Requirements

Position Requirements and Preferences: 

· Certified Medical Assistant preferred, but not necessary

· Experience in Hand or general Orthopedics preferred, but not necessary

· Experience with Athena EMR preferred, but not necessary

· Must have working knowledge of anatomy, medical terminology, and basic orthopedic conditions and treatments 

· Must have working knowledge of healthcare processes, insurance steps, and basic patient throughput 

· Must have a friendly and professional demeanor with the ability to multi-task 

· Great attention to detail

· Must be capable of working in a fast-paced environment, high-demand environment 

· Must be a self-motivated individual capable of working both as a team and independently 

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Info about our practice - Flagstaff Bone and Joint, PLLC:

Flagstaff Bone and Joint is in the four-season mountain community of Flagstaff, Arizona. We are a well-established, private practice that has been providing quality healthcare to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service (and our employees are our greatest asset).

Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.

Guiding Principle: Promote an employee culture that supports professional development and advancement while prioritizing work-life balance.

Our work culture includes:

· Fun, engaging team environment

· Modern and beautiful office setting

· Growth and professional development opportunities

· Regular social events

· On-the-job training

· High employee satisfaction

· Over 96 employees on the FBJ team!

FBJ offers the following benefit programs:

· Medical Insurance – Blue Cross Blue Shield of AZ (BCBS)* FBJ contributes $420 monthly ( $193.85 each pay period) to offset the cost to you/your family

· Health Savings Account (H.S.A.)

· Voluntary Dental Insurance

· Voluntary Vision Insurance

· Telehealth medical care

· Voluntary Life Insurance

· Group life insurance in the amount of $50,000 (paid for by FBJ)

· Voluntary Short-Term Disability

· 401k & 401k ROTH Retirement plan with Pension Plan * After 1 year

· Eight paid days off for holidays (after 90-day Introductory Period)

· Paid Time Off: 80 hours of PTO in your first year (after 90-day Introductory Period) with 120 hours provided to you on your anniversary date