Description

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Subaru products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision, and Mission statements.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts, and service
• Drug Free Work Environment
• Saturday lunches are provided
• We’re passionate about our culture

RESPONSIBILITIES:

• As the BDC Manager, you will be responsible for overseeing and managing the operations of our dealership's Service BDC department. 
• Your primary objective will be to drive lead generation, appointment setting, and customer engagement through effective management of the BDC team.
• You will be responsible for developing and implementing strategies to maximize sales and service opportunities and enhance customer satisfaction. 
• Oversee the day-to-day operations of the BDC department Develop and implement strategies to generate leads and maximize appointment setting
• The Service BDC Manager handles a high volume of inbound Service calls, establishes relationships with the customers and schedules appointments for the Service Departments
• This position interacts daily with Service Advisors and Service Support Associates, Service Managers, Service Appointment Center Coordinator, and customers
• Drive business for Five Star Subaru of Grapevine by delivering a peerless customer experience by answer incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively
• Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival
• Verify recall information using the specific manufacturer’s warranty website and creating reservations accordingly•
• Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc.
• Provide exceptional customer service by treating guests with courtesy and respect
• Maintain Key Performance Indicator performance according to set performance standards
• Other duties may be assigned

Requirements

• Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment.
• This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace
• Must be available to work full-time hours
• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills
• Must be willing to submit to a drug screen prior to employment.
• Valid driver's license and clean driving record that is acceptable to our policies.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees