Job Details
Level
Experienced
Job Location
73 - San Diego, CA
Position Type
Full Time
Education Level
High School or Equivalent
Travel Percentage
Negligible
Job Shift
Swing
Company Description
Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating 25 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals and goals.
Why should you become a part of the "Five-Star" Team?
Five-Star's dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurances, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service.
Position Summary
Responsible for assisting the Director with the day to day functions of the audiovisual office in accordance with established company policy and procedures. Accountable for the set-up, operation and strike of all audiovisual sets. Ensure the maximum in client service, operational efficiency and profitability levels.
Essential Duties & Responsibilities

• Provide outstanding customer service
• Significantly contribute to the effective management of day to day operations according to company procedures
• Timely and accurate set up and strike of equipment for client functions according to company guidelines
• Effectively manage the sub-rental of equipment to ensure client need and office profitability
• Manage onsite inventory according to company standards
• Continually increase audiovisual skill and knowledge
• Maximize revenue potential
• Maintain and cultivate positive public relations with Hotel account
• Maintain positive employee relations
• Effectively utilize the company's business software
• Ensure client billing is completed accurately and on-time
• Maintaining a high level of professional appearance, demeanor, ethics and image of self

Other Duties

• Other related duties as required or assigned

Qualifications

• Planning skills - able to effectively plan ahead
• Organization skill - ability to manage multiple projects
• Problem analysis - ability to breakdown problems and find solutions
• Strong team player orientation
• Strong customer focus
• Strong interpersonal and communication skills

Experience Required

• Minimum of one year experience in the audiovisual Industry.
• Advanced Knowledge and experience with audiovisual set-ups and strikes
• Exceptional customer service or hospitality experience required.
• Valid driver's license and a clean driving record are required to operate Company vehicle.
• Certification in audiovisual technology or related courses (preferred).

Required Technical Skills (minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software