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The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Banquet Captain is responsible for ensuring that all food and beverage service for functions in the banquet department are served according to standards. Captain provides oversight and direction to Banquet Servers. Banquet captains work in hotels and independent banquet halls to ensure the perfect execution of large dinners, receptions and events that require food and beverages. Banquet captains are the front of house for these events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. Banquet captains are in charge of floor staff, and make sure that they are in uniform and serving the clients in a speedy and friendly manner. They are the liaison to the chefs and cooking staff in the back, letting them know what food needs to be replenished.
The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of banquet preparations and operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations. Has at least 2-3 years experience as a Banquet Captain or Captain in an upscale restaurant, or full-service hotel.
Banquet Captains should be available for flexible work hours (weekends and extended eight-hour days) and variable schedules (days, nights, weekends, holidays, etc.).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary duties and responsibilities include, but are not limited to, the following:
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Customer-Service: Banquet managers have to interact with customers. Being friendly and courteous is needed.
Attention to Detail: Banquet captains have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
Leadership: Banquet captains must be leaders, rallying their team during big events, resolving conflicts and getting the job done.
Management Skills: Banquet captains not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong orders is part of a banquet captain's job. Being able to come up with a solution quickly is a needed skill.
Speaking Skills: Banquet captains need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
Stamina: Banquet captains can expect long days around hot cooking elements, much of it on their feet.
Ability to understand and provide friendly guest service. Ability to understand and comply with proper food preparation, cooking, handling and storage. Ability to understand and comply with kitchen sanitation, safety and equipment usage. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas.
Must be able to stand and exert well-paced mobility for extended periods of time; constantly lifting, carrying, pushing, pulling or otherwise move objects; extended periods of standing, reaching above head to move items, walking, stooping, and lifting. Requires close vision with or without corrective lenses. Work is normally performed in an interior hotel environment.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Our Perks
Who we are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
Full Time
$26k-32k (estimate)
05/02/2024
05/30/2024
The job skills required for Banquet Captain include Leadership, Customer Service, Guest Service, Food and Beverage Services, Time Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Banquet Captain. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Banquet Captain. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Banquet Captain positions, which can be used as a reference in future career path planning. As a Banquet Captain, it can be promoted into senior positions as a Buffet Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Banquet Captain. You can explore the career advancement for a Banquet Captain below and select your interested title to get hiring information.
If you are interested in becoming a Banquet Captain, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Banquet Captain for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Banquet Captain job description and responsibilities
Banquet captains also hold team meetings to provide updates on policy or service changes, and they manage any staff problems that occur, defusing situations as quickly as possible.
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Banquet captains are responsible for supervising the staff, operations, and guests of banquet experiences at restaurants, hotels, or private functions.
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Respond to Customers Banquet captains respond to customer complaints, questions, and compliments.
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The Banquet Captain manages, administers, directs, controls and supervises the friendly and efficient operation of the Banquet staff to ensure efficient, friendly and professional service.
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The Banquet Captain works to ensure the perfect execution of large dinners, receptions and events that require food and beverages.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Banquet Captain jobs
Minimum of 2 years experience as a banquet server and bartender with an established banquet facility.
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Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
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The banquet captain job description requires candidates who can pay strong attention to detail.
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Be completely familiar with the menu for each banquet function, prior to service.
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This role will oversee the work of others within the banquet and catering area during specific shifts.
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Step 3: View the best colleges and universities for Banquet Captain.