Job Summary

This position receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. 

This is a full-time, hourly non-exempt position. 

The starting wage is $15 - $17 per hour (dependent on experience)

The schedule for this position will be Monday - Friday, 8AM - 5PM. Working 1 Saturday per month is possible as needed by the business.

Job Description

• Attracts potential customers by answering product and service questions; suggesting information about other products and services. 
• Opens customer accounts by recording account information. 
• Maintains customer records by updating account information. 
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Maintains financial accounts by processing customer adjustments. 
• Recommends potential products or services to management by collecting customer information and analyzing customer needs. 
• Prepares product or service reports by collecting and analyzing customer information. 
• Contributes to team effort by accomplishing related results as needed. 
• Seize opportunities to upsell products when they arise 
• Build sustainable relationships and engage customers 
• May be required to outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfil the duties or the needs of the business.
• Expected to have regular attendance for scheduled shifts, and to notify supervisor within a timely manner of absenteeism or tardiness 

Job Qualifications

• High school diploma, associate degree preferred 
• 1-2 years of experience in a customer support role 
• Strong phone and verbal communication skills along with active listening 
• Customer focus and adaptability to different personality types 
• Ability to multi-task, set priorities and manage time effectively