fit-flavors Chesterfield Store Manager

Department: Operations

Reports To: Director of Operations

Exemption Status: Exempt

Date Prepared: December 19, 2023

Position Summary

We are seeking a highly motivated and experienced Store Manager to lead our fit-flavors Chesterfield location and team. As the Store Manager, you will be responsible for overseeing all day-to-day operations, ensuring the highest levels of customer service, and managing your team to achieve customer experience and sales goals.

Education & Experience

Proven track record of leading a team to achieve sales and customer service targets

Schedule

• 4 in-store shifts

• Office hours

• Must be flexible and willing to work with your team to share weekend coverage

Compensation

$45,000 / yr

PHYSICAL REQUIREMENTS:

• Ability to walk & move quickly within a busy environment

• Physical ability to stand for long periods of time

• Ability to tolerate cooler environment (40 degree walk-in cooler)

• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

BENEFITS PACKAGE:

Opportunities to grow professionally in a fast-growing local business

Key Result Areas & Responsibilities

• Lead and manage all aspects of the store operations, including scheduling, training, employee relations, inventory management, sales, and the customer experience.

• Hold your store and team accountable to the fit-flavors Customer Experience Standard, including running scheduled audits.

• Utilize and navigate Shopify (POS), Yotpo, and other systems that support sales, inventory, and operations of your store location

• Oversee all store maintenance requirements, including the cooler, reach-in, internet, plumber, etc., and ensure the store is clean and well-maintained in accordance with the company’s standard.

• Monitor trends and changes in the store fronts, and collaborate with upper management to identify areas for improvement to drive sales growth.

• Maintain an accurate account of all money and financial transactions.

• Manage all ordering and inventory sheets for your store location.

• Manage, train, and develop all team members at your store location in collaboration with the Customer Experience Manager

• Foster employee engagement and culture through strong leadership, excitement, enthusiasm, a positive attitude toward company objectives, and personal alignment with fit-flavors core values (lead by example).

• Develop a solid working relationship with the fit-flavors recruiting team to communicate staffing needs.

• Facilitate new hire onboarding and ongoing training, including attending monthly Customer Experience Team Trainings, Customer Experience

• Team Zoom Updates, and quarterly Company Town Halls.

• Facilitate and document annual and mid-year performance reviews.

• Manage employee relations and disciplinary action as needed.

• Create and execute store schedules, including new hire training schedules, shift trade requests, and time off requests.

• Fill shifts that are called off due to illnesses or emergencies and take full ownership of communication between upper management and your store team

Licenses, Certifications & Training

Upon hiring: Complete Manager Training Program within the first 6 months