Chesterfield Store Lead Associate

Department: Customer Experience

Reports To: Chesterfield Store Manager

Exemption Status: Exempt

Date Prepared: February 19, 2024

Position Summary

We are seeking a highly motivated and experienced Store Lead to support our fit-flavors Chesterfield location. As the Store Lead, you will work closely with the Store Manager to ensure the store operations and customer experience meet the company standard. Your main responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and other products and services based on the active promotions.

This role is for you if you have a passion for health, helping others, and innovating to make our stores, processes, and customer experience even better!

Education & Experience

• Minimum of 1 year of retail, food service, or similar management experience
• The ability to provide inspirational, authentic and personalized customer service
• Desire and willingness to develop professionally
• Strong interpersonal and communication skills

• Background and/or interest in health/nutrition industry

Schedule

• Full Time; 36-40 hours / week
  • 4 in-store shifts
• Required to work at least 3 week day shifts
  • 9:45 AM - 7:15 PM; Monday - Friday
• Required to work 1 weekend shift
  • 9:45 AM - 6:15 PM; Saturday or Sunday

  • Must be flexible and willing to work with your team to share weekend coverage

Compensation

• $19 / hour

Physical Requirements:

• Ability to walk & move quickly within a busy environment
• Physical ability to stand for long periods of time
• Ability to tolerate cooler environment (40 degree walk-in cooler)

• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

Benefits Package:

• Health Insurance
• Dental Insurance
• Vision insurance
• 401K (with 4% company match)
• Paid time off
• Paid holidays
• Additional benefit programs (ex: free group workout/training services)
• 50% discount off meals and 30% discount off meals for immediate family members
• 1 free shift meal when working
• Family environment

• Opportunities to grow professionally in a fast-growing local business

Key Result Areas & Responsibilities

• Providing best in class customer service to all fit-flavors customers
• Properly FIFOing the meals in the cooler (dates to keep on bask stock vs front stock)
• Checking customers out through the POS system
• Knowledgeable on the food quality and preparations
• Counting the drawer each shift and being responsible for the money collected during the shift
• Answering all incoming store phone calls with excellent customer service
• Attending and actively participating in all monthly Customer Experience Team Trainings, monthly Zoom Update Meetings, and quarterly Company Town Halls
• Responsible for rotating money in the register drawers as needed (needs to be monitored and checked every shift) - Including weekly bank runs at Bank of America
• Execute all aspects of quarterly cooler changeover. (making new labels, changing back stock and front stock labels, adjusting cooler as necessary)
• Assisting the Store Manager in managing inventory and ordering for the store location as necessary
• Having flexibility for schedule changes due to business needs

• Opening and closing the store by yourself

Licenses, Certifications & Training

• ServSafe

• Upon hiring: Read Owning the Wait by Jillian Tedesco

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.