fit-flavors st. louis district Lead associate

Department: Customer Experience

Reports To: Store Manager

Exemption Status: Exempt

Date Prepared: 4/29/24

Position Summary

We are seeking a highly motivated and experienced District Lead Associate to support all 6 of our St. Louis area fit-flavors locations. As a District Lead Associate, you will work closely with the Store Managers across all St. Louis fit-flavors 6 locations to ensure our district’s store operations and customer experience meet the company standard. Your main responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and other products and services based on the active promotions.

This role is for you if you have a passion for health, helping others, and are flexible and willing to support all 6 district locations (Chesterfield, Brentwood, St. Peters, Creve Coeur, Sunset Hills, Des Peres)

Education & Experience

• Minimum of 2 years of retail, food service, or similar management experience

• The ability to provide inspirational, authentic and personalized customer service

• Desire and willingness to develop professionally

• Strong interpersonal and communication skills

• Background and/or interest in health/nutrition industry

Schedule

Full Time; 32-40 hours / week

Required to work at least 2 week day shifts

Required to work at least 1 weekend shift (Required to be willing to working 2 weekend shifts on Saturday and Sunday only when absolutely needed - this is avoided as much as possible)

Must be flexible to work hours as necessary to fill any shift gaps (due to illnesses or emergencies) and provide additional support at high-volume stores during peak customer traffic times.

Compensation

$19 / hour

PHYSICAL REQUIREMENTS:

• Ability to walk & move quickly within a busy environment

• Physical ability to stand for long periods of time

• Ability to tolerate cooler environment (40 degree walk-in cooler)

• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

BENEFITS PACKAGE:

Health Insurance

Dental Insurance

Vision insurance

401K (with 4% company match)

Paid time off

Paid holidays

Additional benefit programs (ex: free group workout/training services)

50% discount off meals and 30% discount off meals for immediate family members

1 free shift meal when working

Family environment

Opportunities to grow professionally in a fast-growing local business

Key Result Areas & Responsibilities

• Providing best in class customer service to all fit-flavors customers, following the Customer Experience Standard

• Properly FIFOing the meals in the cooler (dates to keep on bask stock vs front stock)

• Checking customers out through the POS system

• Knowledgeable on the food quality and preparations

• Counting the drawer each shift and being responsible for the money collected during the shift

• Answering all incoming store phone calls with excellent customer service

• Attending and actively participating in all monthly Customer Experience Team Trainings, monthly Zoom Update Meetings, and quarterly Company Town Halls

-Responsible for rotating money in the register drawers as needed (needs to be monitored and checked every shift) - Including weekly bank runs at Bank of America

• Assisting the Store Managers in managing inventory and ordering for the store location as necessary

• Having flexibility for schedule changes due to business needs

• Opening and closing the store by yourself

Licenses, Certifications & training

ServSafe

Upon hiring: Read Owning the Wait by Jillian Tedesco

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.