• Welcome and greet visitors, clients, and customers in a warm and courteous manner.
• Answer incoming phone calls, transfer calls to the appropriate person, and take accurate messages when necessary.
• Schedule and manage appointments, meetings, and conference room bookings efficiently.
• Receive and distribute incoming mail, emails, and faxes promptly. Prepare outgoing mail and packages as required.
• Maintain a clean, organized, and presentable reception area, ensuring it reflects our company's professionalism and values.
• Provide general information about the company, its products or services, and direct visitors to the appropriate personnel or department.
• Monitor and control access to the premises, issue visitor badges, and enforce security protocols.
• Manage inventory of office supplies, order new supplies as needed, and ensure stock levels are maintained.
• Perform data entry tasks accurately and update computer systems or databases as required.
• Operate and maintain office equipment, including printers, copiers, and fax machines.
• Assist with administrative tasks such as filing, photocopying, and organizing documents.
• Accept payments, issue receipts, and maintain financial records with attention to detail.
• Collaborate and communicate effectively with various departments to ensure efficient operations.
• Address customer inquiries, complaints, or requests promptly and provide excellent customer service.
• Maintain confidentiality of sensitive information and safeguard customer and employee data.
• Keep track of schedules, meetings, and appointments for staff members and executives.
• Record and maintain financial transactions, including expense reports and petty cash management.
• Provide assistance in organizing and coordinating company events, conferences, or meetings.
• Update and maintain employee and visitor records, contact lists, and directories accurately.

• High school diploma or equivalent.
• Previous experience as a receptionist or in a customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment and computer systems.
• Attention to detail and accuracy in performing tasks.
• Ability to handle a fast-paced environment and manage time effectively.
• Strong customer service skills with a friendly and approachable attitude.
• Knowledge of basic bookkeeping principles is a plus.

Job Summary