Description

Job Overview
Responsible for providing excellent hospitality, awesome service, craveable food and/or beverage in a fun, clean atmosphere to the Customer according to the standards and expectations.

Primary Responsibilities

• Live by a servant leadership philosophy to always serve others first.
• Understand, and comply with:
• All Company policies, procedures, and operating standards.
• All federal/state/local laws and ordinances.
• Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
• Provide every Customer with an awesome first, next and last great experience.
• Always have a “do whatever it takes” personality.
• Smile and welcome all Customers you encounter.
• Hold doors open for Customers.
• Pull out chairs for female Customers.
• Engage Customers in conversation throughout their experience (when appropriate).
• Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
• Utilize genuine salesmanship techniques during Customer interactions.
• Possess an extensive knowledge of all food, serious seafood, chalkboard specials and beverage selections, including a deep understanding of the appropriate questions to ask when a Customer orders a particular food or beverage item.
• Place accurate orders using the POS.
• Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed.
• Manage a section of tables during each shift as though it were your own business.
• Maintain a clean and organized section, service station, and dining room.
• Adhere to a responsible beverage service requirements.
• Adhere to cash handling policies.
• Perform secondary responsibilities.
• Assist Busser by clearing and/or wiping tables.
• If you are not serving someone, serve someone who is.
• Assist Bartenders by stocking glassware, ice, garnishes, etc.
• Complete assigned opening, ongoing, and closing sidework.
• Maintain a safe, sanitary, and secure environment at all times.
• Notify a Manager of all Customer complaints.
• Remain calm at all times.
• Perform any other tasks or duties as assigned by a Manager.

Required Skills

• High school degree or GED preferred.
• Eighteen years of age or older.
• Good reading, writing, mathematical and communication skills.
• Able to interact professionally with other Customers and Team Members.
• Able to handle multiple tasks in a fast-paced environment.
• Good judgment and decision making abilities.

Physical Requirements

• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 50 pounds frequently.
• Must be able to communicate clearly with our Customer in the primary language of the restaurant.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Qualifications