Client Support Specialist Level 1

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year.

Success Profile

• Collaborative 9
• Courageous 7
• Innovative 10
• Strategic 8
• Trustworthy 9
• Enthusiastic 7
• Motivational
• Socially Conscious
• Results Driven
• Productive
• Communicator
• Focused
• Achiever
• Problem-solver

Benefits

Medical, Vision and Dental Benefits

Comprehensive benefit plans to suit your unique needs

Fuel Your Life Wellness Program

Resources to elevate your well-being

401(k) and Employee Stock Purchase Plans

When Fiserv performs well, so does your financial health

Employee Resource Groups

Celebrating inclusion in the workplace

Paid Time Away

Providing the time off to manage personal needs

Associate Experience : Hear from Veterans of the Armed Services

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Responsibilities

Requisition ID R-10261435 Date posted 02 / 19 / 2022 City Coral Springs State / Region Florida Country United States

In this role, you will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers.

Through a balanced focus on first call resolution and recognizing platform solutions, we assist our clients grow their business.

We collaborate with our clients through phone calls, email and on-line chat services. You will gain knowledge of multiple products and develop the ability to deepen / retain relationships through service and sales.

You'll perform account-related transactions, solve problems and investigate / resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.

As a Client Support Specialist you can look forward to being the front line support of our banking partners and providing excellent customer service and client experiences! We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools.

If you are interested in working with a tenured leadership team with an intense focus on helping you reach your potential, this is the place for you!

You're the kind of person who :

Enjoys acting as a point of contact for all day-to-day related merchant inquiries and owning all client resolution

Is motivated by navigating through various Merchant Services subsystems, to research and resolve inquiries.

Is positive and engaging when answering merchant issues concerning interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting.

Is great at explaining reporting of systems and products to merchants to resolve their concerns and answer their questions

Enjoys resolving merchant inquiries concerning billing, reporting, payments, products and solutions, training merchants on back office tools as applicable.

Is highly organized, and able to route, maintain and track outstanding servicing requests and provide detailed follow up.

Basic Qualifications for Consideration :

High School Diploma or Equivalent

2 years customer service experience

2 years with multiple computer system platforms

Experience communicating clearly and professionally, both verbally and in writing

Consistent job history

Preferred Qualifications for considerations :

Bachelors or Associates Degree

Experience with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.

1 year experience with multiline telephones and online noting systems

Physical Requirements

Works in an office environment involving sitting most of the time at a desk in front of a computer- subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.

Regulatory Requirements

Responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.

Learn more about Fiserv :

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.

Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado

Featured Career Area : Call Center"