Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

The Property Services Coordinator is responsible for the scheduling, organizing and daily dispatch of the Maintenance technicians. This role acts as the main point of contact for all incoming phone calls from customers and Property Managers and must coordinate work with technicians to ensure exceptional customer service.

Job Responsibilities

The job duties listed are typical examples of the work performed in this position.

• Schedule and dispatch technicians to appropriate locations, according to customer requests, specifications or needs
• Collaborate with Property Managers and customers to address questions, problems or requests for service or equipment
• Monitor personnel, equipment locations and utilization to coordinate service and schedules
• Receive customer work orders and effectively dispatch them to technicians
• Maintain records of customer requests, services performed or other related dispatch information
• Partner with Office Manager to ensure efficient processes
• Other related responsibilities as assigned to meet business needs

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• High School diploma or GED
• 2 years of MS Office Outlook/Word/Excel experience
• 2 years of proven customer service skills

• Maintenance knowledge and experience
• Ability to prioritize work order requests and dispatch accordingly
• Strong verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Consistent and prompt follow-up with customers
• Aptitude to identify inefficiencies and offer improvement strategies
• Sufficient flexibility to handle change effectively
• Team player with collaborative attitude
• Exceptional problem solving and time management skills
• Software familiarity and ability to learn
• Understanding of the property services industry preferred
• Scheduling and dispatch experience preferred
• Familiarity with Microsoft CRM software preferred
• Familiarity with the TDS Call Center preferred
• Geographical proficiency of service area and map reading skills preferred

• Computer, keyboard, mouse. Phone, fax, and other office equipment, as needed

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Use of computer (keyboard and mouse)
• Ability to lift up to 20 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.