The Company

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

Maintain an attractive, safe and pleasing environment for residents, which is of the utmost importance in delivering service to the community. Perform and all regular cleaning and maintenance and repair duties to interior and exterior of property. Conduct regular inspection of interior and exterior of property and report to management all additional maintenance and repair needs for referral to outside vendors as appropriate. Maintain positive, professional relationships with the commercial and residential tenants and owners, as well as management and vendors.

Job Responsibilities

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Provide regular status updates to the General Manager
• Monitor and maintain inventory each day, submit requests as needed
• Take initiative to act with minimal supervision;
• Recognize and address problems quickly and decisively
• Promptly respond to emergencies; coordinate with other responders to ensure the safety of the community
• Complete regular community inspections and prepare status reports
• Understand and adhere to budgets
• Ensure that supplies/tools are attended at all times and stored out of site when possible

• Perform minor and major repair of common area buildings and equipment as needed, document for follow through with appropriate work order system and inform supervisor when appropriate.
• Conduct minor repairs on ground level lighting or lighting that can be reached with a 6 foot ladder
• Regularly inspect property for, and replace, burned out lights
• Sweep, vacuum, mop, wax, strip and polish floors and stairways and carpets as needed.
• Dust and polish furniture, wood work, fixtures, and equipment as needed
• Move and arrange furniture and equipment, and setup rooms, for meetings as needed
• Maintain common areas including but not limited to wipe down handrails, power wash walkways, remove cobwebs, dust furniture, empty and clean trash cans, remove fallen yard debris, pick up garbage and dispose at appropriate disposal sight
• Clean and stock restrooms, laundry room, elevators, lobby area windows and mirrors, boiler room, electrical room, gas room, lighting fixtures, exit signs, baseboards and molding
• Monitor and maintain sump pump, boiler equipment, including checking temperature to make adjustments
• Check fire escapes and fire escape balconies on all floors ensure compliance to local fire prevention regulations
• Perform various preventative maintenance functions
• Be courteous and pleasant to residents at all times

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.  Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

Education & Experience

• High school diploma or equivalency preferred
• Five years of experience in building custodial, maintenance, and repair work

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to follow verbal and written directions, keep accurate records, fill out logs and journals, and perform administrative operational functions
• Knowledge of basic principles of plumbing, wood finishing, electrical and carpentry
• Ability to operate a variety of hand and power tools, including drills, floor buffer, vacuum, carpet cleaner, power washer and other tools used in building maintenance
• Knowledge of methods, materials and equipment regularly used in custodial, maintenance and repair work
• Valid Driver's License and proof of insurance
• May be required to use personal transportation in the performance of job duties

Tools & Equipment Used

• Climb ladders and work at heights above ground level (maximum 3 ft).
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements / Working Environment

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift 50 lbs or more following appropriate safety procedures
• Must be able to drive
• Some local travel by personal vehicle is required
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties require the ability to stand and walk on hard surfaces for frequent and prolonged periods of time, and regularly require lifting, bending, stooping, reaching, climbing, push/pull and related physical activities

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

None

Disclaimer

I acknowledge that I have read this document and that it was discussed with me today. I understand the contents and acknowledge that I received a copy.

ASSOCIATE:

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SUPERVISOR:

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