Purpose:

The Latitude Server/Bartender is responsible for assisting the F&B Operational Manager / Supervisor with the overall dining program and execution of all aspects of the culinary experience for the community. This includes daily operation of the restaurant and bar, training new employees, to catering and special events.
This is a position for an individual who routinely exercises good judgment and exceptional problem-solving skills and strong leaderships skills. As the face of the dining experience, maintaining positivity and diplomacy in a fast-paced environment is critical while maintaining standards and authentically delivering the Latitude Margaritaville Lifestyle.

Key Responsibilities and Accountabilities:

• Prepare restaurant for lunch / dining by setting decorations, condiments, napkins and utensils
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs; observing dining process
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Properly open and pour wine at the tableside
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
• Obtain revenues by totaling charges; issuing bill; accepting payment; returning credit card and signature slip to patrons
• Contribute to team effort by accomplishing related results as needed
• Provide welcoming phone greeting and following Guest ordering procedures
• Convey menu information over the phone to Guests and give accurate estimate of pick-up time
• Perform basic cleaning tasks as needed or directed by supervisor
• Fill in for absent staff as needed
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently

• Promptly address customer service issues and refer customers to management when necessary

Daily Operations and Customer Experience:

• Maintains a high level of Resident contact throughout service hours
• Maintain a surgically clean kitchen at all times. Ensure the utmost proper hygiene by monitoring staff for clean and proper uniforms, personal grooming and food handling
• Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership
• Create an "I Love My Job" environment that further enlivens the Margaritaville Latitude Lifestyle.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities
• Ensure compliance with all company, local, state and federal safety rules
• Comply with all ordinances and regulations per the locations jurisdictions

Technical competencies:

Education:

High school Diploma or equivalent.

Experience:

• Previous serving experience required
• Excellent oral communication skills required
• Positive interpersonal skills required
• Food Handlers Card
• Good telephone speaking and listening ability

Skills, Knowledge, and Abilities:

• Strong leadership skills, able to develop a team in both front of house and back of house
• Exceptionally creative and quality cooking experience- must be able to consistently create fresh concepts and specials.
• Must be willing to work nights and weekends.
• Current with culinary and dining trends and styles
• Basic knowledge of beer, wine, & spirits
• Communication skills (listening, verbal and written)
• Organizational skills
• Attention to detail
• Problem solving skills
• Common Sense
• Team player but can work independently
• Have fun!!! FINS UP!