This is an onsite role and cannot be performed remotely.

SUMMARY : The ideal candidate will be bilingual in English & Spanish and will have strong interpersonal communication skills.

They will be detail oriented with the ability to multitask while assisting clients with exceptional customer service.

RESPONSIBILITIES :

• Answer multi-line phone system & greet walk-ins.
• Ensure documentation is completed for new hire onboarding & reprint W2s as needed.
• Redirect customers to the pertinent department, if needed.
• Defer to management in instances of uncertainty.
• Monitor call and mail histories.

REQUIREMENTS :

• Bilingual; English & Spanish
• High school diploma, GED, or equivalent.
• Outgoing personality, ability to communicate well and build professional relationships.
• Proven experience as a customer service representative, customer support representative, or similar.
• Experience using both languages in a professional capacity is preferred.
• Exceptional verbal communication skills in both specified languages.
• Computer literate.
• Ability to craft professional emails.
• Active listening skills and attention to minutiae.
• Professional, courteous, and forbearing.
• Well-groomed and neat in appearance.

Last updated : 2024-05-01