Description

The Associate II, Credit handles member servicing for credit related issues, investigates and responds to credit bureau disputes and manages credit reporting data.

Primary Responsibilities :

Investigate and respond to credit bureau disputes received via E-Oscar and / or submitted directly to the credit union in accordance with the FCRA

Answer in-bound calls that are related to credit bureau issues and questions

Partner directly with the credit bureaus (Experian, Equifax, TransUnion and Innovis) on dispute resolutions

Communicate investigation results to members via phone, mail and / or email

Assist with validating the monthly credit reporting file for accuracy and integrity

Maintain current knowledge of FCRA and Metro II Guidelines

Identify gaps in department processes and procedures, recommending improvements to leadership

Participate in department projects and initiatives as needed

Experience and Education Requirement :

Minimum Education : High School Diploma

Minimum 2 years’ experience in the financial services industry or in a credit bureau dispute / reporting position

Experience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is strongly preferred

General understanding of loan contracts including APR, simple interest calculations and default provisions required

Basic knowledge of financial industry regulation requirements; demonstrated understanding of the FCRA required

Ability to read and interpret credit bureau reports is preferred

Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment

Strong business communication skills; able to write / speak clearly and professionally for a variety of audiences

Proven ability to professionally handle sensitive documents

Strong analytical, problem solving and critical thinking skills with an excellent attention to detail

Working knowledge of Microsoft Office Suite

Certification / License : N / A

Location : Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR : $19.71 - $21.63 annual bonus

Benefits options include :

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Accrue up to 17 days of Paid Time Off your first year of employment

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa sponsorship for this position

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Last updated : 2024-05-13