First Neighbor Bank is an employee-owned, community-oriented company that offers a fun, family-focused atmosphere, great company culture and an excellent benefits package!

Are you ready to take the next step in your career and lead a team of enthusiastic Customer Service Representatives? First Neighbor Bank is seeking a Full-Time CSR Supervisor to join our dynamic team in Mattoon. As a Supervisor, you will have the opportunity to inspire and motivate your team while providing exceptional service to our valued customers.

Your leadership skills will shine as you guide your team to success and ensure that every customer interaction is top-notch. If you have a passion for customer-centricity and are hungry for a new challenge, this position is perfect for you. Take the exciting step towards a rewarding career with us today!

You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, and Employee Stock Ownership Plan. Apply now and seize the opportunity to make a difference in the lives of our customers and your team!

As a CSR Supervisor at First Neighbor Bank, you can expect a fast-paced and rewarding environment where no two days are the same. Your primary responsibilities will include overseeing the daily operations of the customer service team, providing guidance and support to team members, resolving customer inquiries and issues, and ensuring that service standards are consistently met. Your schedule will generally be Monday through Friday, with the occasional Saturday shift to support our customers' needs. You'll have the opportunity to make a real impact by leading a dedicated team and delivering exceptional service to our valued customers.

Join us and experience the thrill of helping our community thrive!

To excel as a CSR Supervisor at First Neighbor Bank, you'll need to bring a combination of strong leadership skills, excellent communication abilities, and a passion for delivering top-notch customer service. Experience in banking or a related field is preferred. Proficiency in Microsoft Office Suite and the ability to quickly adapt to new software are essential for success in this role. Strong problem-solving skills, attention to detail, and the ability to work effectively in a team are also key attributes we are looking for. If you're ready to take on a new challenge and make a real impact, we want to hear from you!

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!

First Neighbor Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.