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First Mid is Hiring a Fraud Support Analyst Near St. Louis, MO
The Fraud Support Analyst is responsible for following strategies developed to prevent, detect and mitigate fraudulent activity that has a direct impact on the customer and the bank. This position requires both internal and external direct customer contact.
Responsibilities include, but are not limited to:
Act on daily fraud alerts produced by the bank’s fraud monitoring system as related to account and card fraud
Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation
May serve as primary point of contact for law enforcement and adult protective service agencies
Communicate recommendations to deposit services management teams related to identified high-risk customer relationships
Prepare and complete customer reimbursement considerations related to fraud loss
Provide phone support to internal bank partners and external customers via fraud call center
Prepare case narratives and Suspicious Activity Reports as necessary
Serve as subject matter expert to banking partners, assist with providing fraud education and awareness by utilizing a variety of communication methods
Commit to ongoing training and education of fraud-related activity, trends and mitigation efforts
Complete all suggested and required training as assigned
Other projects as assigned
Qualifications
Education/Experience:
Associate’s degree preferred
1 year BSA/Fraud experience preferred
Financial institution experience required
Skills:
Strong customer service skills, displaying a proper sense of urgency and accountability
Adaptability – able to quickly adapt to a changing environment
Multitasking and prioritization
Proficiency in Microsoft suite and other PC and automation skills
Strong written and verbal communication skills
High degree of integrity and confidentiality
High degree of professionalism with solid interpersonal skills
Proven track record of working well independently as well as in a team environment
Analytical mindset and high degree of attention to detail
Solid critical thinking, decision-making and judgement
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT