Responsibilities include, but are not limited to :

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Meets company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Learn to properly service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Adheres to all bank compliance, security and operational policies.
• Maintains a cash drawer and performs daily balancing procedures.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

SALES :

• Actively seeks out and maintains basic product knowledge of all banking products obtained through training courses, branch meetings, corporate communications, etc.
• Learn to identify growth opportunities to make referrals to appropriate business lines and educate customers on First Mid products and services.
• Meets or exceeds established goals for the position.

Qualifications Education :

High School Diploma / GED required.

Experience :

Previous customer service and cash handling experience strongly preferred.

Skills :

• Proficient in usage of Microsoft Office and computer applications.

Last updated : 2024-05-10