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If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .
This position is located at our Meridian, ID E Broadway branch.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
We help people and their money work better together! The role of the Client Support Specialist helps us fulfill our mission through inbound calls assisting with financial questions.
Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success! This role is primarily on phone system all day to assist our client base during hours of operation.
They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.
DUTIES AND RESPONSIBILITIES include the following : other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and / or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
High school diploma or general education degree (GED). At least 12 months experience in a customer service capacity or equivalent experience
Experience in a call / contact center strongly desired.
OTHER SKILLS AND ABILITIES
Skills and abilities to develop and maintain effective relationships and respond to inquiries and circumstances, as necessary.
The ability to work in fast paced environment. Be adaptable to change and remain alert of his or her work surroundings. Accuracy of written and verbal communication.
Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal / external inquiries accurately and efficiently.
Ability to actively seek out solutions from support resources provided. Ability to identify and communicate system / product performance issues.
Participate in group huddles and provide necessary feedback when additional support materials are necessary.
Keyboarding skills; speed and accuracy. 10 key accuracy. Computer knowledge and skills and the ability to explain product troubleshooting steps to clients.
Able to work independently. Conscientious and detail oriented. Able to comply with all bank policies and procedures.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel;
The noise level in the work environment is usually moderate.
WORK SCHEDULE
The current schedule for this position is 10AM-7PM with rotating Saturdays dependent on scheduling needs, and subject to change per management.
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal .
Last updated : 2024-05-01
Full Time
Banking
$46k-57k (estimate)
05/03/2024
05/09/2024
firstinterstatebank.com
BILLINGS, MT
1,000 - 3,000
1971
Public
KEVIN P RILEY
$500M - $1B
Banking
First Interstate Bank provides personal, business, agricultural and real estate banking services.
The job skills required for Client support specialist include Customer Service, Scheduling, Attention to Detail, Troubleshooting, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client support specialist positions, which can be used as a reference in future career path planning. As a Client support specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support specialist. You can explore the career advancement for a Client support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
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Handle client engagement document control and execute filing system policies.
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They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
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Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
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Step 3: View the best colleges and universities for Client Support Specialist.