Overview

First Entertainment Credit Union is looking for a Private Banking Manager who will be responsible for driving the day-to-day business needs for our private banking (A-List) function while maintaining exceptional client service to our high-net-worth members. This role will partner closely with the Director, Specialty Sales to develop and execute strategies to improve member satisfaction. The ideal candidate will develop long trusting relationships with existing member base and build new connections to increase portfolio growth.

Timely responsiveness, follow-up and conflict resolution is a critical part of this role. This position will require collaboration with other departments to ensure A-List member needs are met and potential concerns are resolved with utmost priority.

This is a full-time, hybrid opportunity reporting to the Director, Specialty Sales and is based in Hollywood, CA. The minimum and maximum salary range for this position is $79,073.68 to 98,842.10 in California. The target starting good-faith hourly rate is between $79,073.68 and $118,610.51.

Responsibilities

·Is responsible for building and maintaining relationships with high-net-worth members by understanding their financial needs and goals while providing the highest level of service.

·Utilize strong problem-solving skills to effectively research, brainstorm, and offer creative solutions to complex and difficult issues.

·Using a consultative approach, educate our private banking members on product and service offerings available to them.

·Deepening relationships, creating high levels of trust and generating a consistent flow of business from current and new A-List members.

·Contribute to deposit and loan growth, digital utilization and deepen share of wallet.

·Actively refer investment and real estate products to critical partners.

·Perform all monetary and file maintenance transactions, such as deposits, withdrawals, payments, advances, wire requests, and account record changes.

·Open new personal and business memberships and processes consumer loan applications.

·Perform regular outbound calls to existing members for consultative purposes to further deepen member engagement.

·Perform outbound calls to prospects and referral sources to develop new business, expand member base and to create a network of prospects.

·Regularly attend business and networking functions to represent the Credit Union and spread brand awareness.

·Monitor key performance indicators (KPIs) and establish targets for continuous improvement.

·Ensure compliance with credit union policies and procedures, as well as applicable laws and regulations daily.

·Perform other duties or tasks as assigned.

Requirements

·High school graduate, two-year college degree or equivalent preferred, or completion of a specialized course of study at a business or trade school.

·Working familiarity with the entire scope of financial institutions, loan processes, and ability to accurately quote product and rate information.

·Excellent interpersonal skills to be able to build and retain relationships as well as de-escalate and influence.

·Thorough individual with a proactive approach and keen attention to detail.

·A minimum of 5 years of work-related experience in a full-service financial institution or experience in a related position in a related field.

·In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

·Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.

·Effective communication skills across all levels of audience.

·Ability to work with office equipment and Microsoft Office products.

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Our Benefits and Perks

-Rich healthcare benefits and retirement plans, including profit sharing opportunities.

-Market competitive pay and bonus earning potentials.

-Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.

-Robust Learning and Development programs to support personal and professional growth.

-Tuition and Education reimbursement program up to $5,250 annually.

-Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.

-Employee-only financial readiness offerings (discounts on loan rates and fee waivers).

-Various stipends and accommodations to support an agile work model.

-Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.

-Unlimited referral bonus earning potential up to $5,000.

-Team building and cross functional events throughout the year, and more!

Who We Are

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team. 

Our Hiring Philosophy

First Entertainment Credit Union supports Pay Transparencyand considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.

First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.