First Entertainment Credit Union is looking for an Associate Director, Strategic Initiatives, who will drive strategic research & development and related initiatives, while bringing significant domain expertise in one or more of the following categories: risk management, digital banking, marketing & brand management, banking enterprise operations. Significant experience in risk, fraud, and BSA compliance is desired.

This is a full-time, remote opportunity reporting to the VP, Strategy and is based in the United States. Travel to First Entertainment offices or meetings may be required, as needed. The minimum and maximum salary range for this position is 106,349.59 $ to $159,524.38 in California. The target starting pay is between $106,349.59 to $132,936.99.

Responsibilities

·The role will be positioned to steer and influence cross-functional teams and will need to leverage exceptional creativity, pioneering, vision and communication skills to enhance our mission.

·Build and lead operations and process improvement initiatives, as well as create member and/or employee workflows from scratch.

·Oversee, create, and manage strategies, including the functionality and user experience of e-banking solutions, website, online account opening, online loan application, remote deposits, core integration, back office and client-facing operations, and/or related process mapping.

·Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.

·Lead the development and implementation of automated processes and technologies to streamline risk management and compliance activities.

·Develop and implement risk management policies, procedures, and controls to mitigate operational, financial, and regulatory risks.

·Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.

·Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.

·Establishes milestones and monitors adherence to schedules and budget, identifies problems and obtains solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.

·Hands on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.

·Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First Ownership Integrity Innovation Inclusivity One Team], and we expect you to uphold them.

Requirements

·5 years in a management role in a risk management, technology, marketing, or operations department or experience working within digital-first organization.

·Bachelor’s degree in technology, mathematics, engineering, business, or equivalent work experience required. Advanced degree preferred.

·Full-service financial institution experience preferred.

·Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.

·Strong technical and analytical skills required.

·Very detail oriented, analytical, and strong attention to detail.

·In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

·Thorough knowledge of regulations applicable to essential responsibilities.

·Ability to read, speak and write clearly to convey information effectively.

·Effective communication skills across all levels of audience.

·Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Jack Henry products (Symitar Episys, ARCU).

·Ability to travel, on occasion, to corporate offices, conferences, or meetings.

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Our Benefits and Perks

-Rich healthcare benefits and retirement plans, including profit sharing opportunities.

-Market competitive pay and bonus earning potentials.

-Generous time off plans, including PTO, Sick time, holidays, Volunteer Time off, Paid Parental Leave and more.

-Robust Learning and Development programs to support personal and professional growth.

-Tuition and Education reimbursement program up to $5,250 annually.

-Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.

-Employee-only financial readiness offerings (discounts on loan rates and fee waivers).

-Various stipends and accommodations to support an agile work model.

-Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.

-Unlimited referral bonus earning potential up to $5,000.

-Team building and cross functional events throughout the year, and more!

Who We Are

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team. 

Our Hiring Philosophy

First Entertainment Credit Union supports Pay Transparencyand considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.

First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.