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We are currently seeking a Full-Time Call Center Representative to work remotely supporting our Call Center Department. This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as seeking ongoing cross sell opportunities. The qualified candidate will need to have a minimum of one year customer service experience and flexibility to work until 8 pm during the week. A minimum of three - six months of on-site training at our NW Houston location is required, along with Saturday availability. Bilingual (Spanish) is preferred. If you are interested in making a “First-Rate” difference in our members’ lives, here is an excellent opportunity for you!
FCCU is searching for top talent to staff 17 branches and corporate positions ranging from Houston to Dallas/Fort Worth. FCCU is a progressive $2B asset credit union based out of Houston, Texas. We offer an excellent full time benefits package that includes medical, dental, and vision coverage, long and short term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part time and full time employees are eligible for 401(k) and a very generous 401(k) match. All FCCU employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an active Employee Activity Club.
FCCU has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District. FCCU has recently expanded membership to include the Dallas/Fort Worth area, thereafter expanding our field of membership to 25 counties in the state of Texas. From our small beginnings to our current $2 billion in assets, we have always operated under the philosophy of "people-helping-people." First Community Credit Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more. FCCU also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 147,000 members at our 17 locations. Wouldn’t you like to be a part of our growing team?
Full Time
Banking
$36k-48k (estimate)
09/03/2023
05/23/2024
firstccu.com
MACHESNEY PARK, IL
25 - 50
1933
JOHN WELCH
$5M - $10M
Banking
First Community Credit Union is a member-owned, not-for-profit financial cooperative and has provided quality member service for over 85 years. FirstCCU has more than 20,000 members and $156 million in assets and is a Bauer Financial 5-Star Superior Safety rated credit union for 19 consecutive years. Established in 1933, during the midst of the Great Depression, 20 employees of Fairbanks Morse & Company in Beloit, Wisconsin chipped in $5.00 shares to start the original credit union. This money was then lent out to other employees who needed a loan. FirstCCU has four full-service branch locatio...ns in Janesville, Beloit, and Monroe, and Rockford. Membership with the credit union is open to anyone who lives or works in Rock, Green, Dane, Jefferson, Iowa, Grant, Lafayette, Racine, Kenosha, Waukesha, and Walworth counties in Wisconsin as well as Winnebago, Jo Daviess, McHenry, Boone, Ogle, Carroll, and Stephenson counties in Illinois. Member NCUA Equal Housing Lender
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The job skills required for Call Center Rep include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Rep positions, which can be used as a reference in future career path planning. As a Call Center Rep, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Rep. You can explore the career advancement for a Call Center Rep below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.