2 Contact center agent Jobs in Altadena, CA
First City Credit Union is Hiring a Contact center agent Near Altadena, CA
The Contact Center Agent I will assume, but not be limited to, the following responsibilities :
- Answers member service calls in a professional and courteous manner.
- Provides information as requested on member's accounts or credit union products and services.
- Cross-sells credit union products and services to members as appropriate.
- Perform members' request and conduct account maintenance.
- Assists members through the online banking related questions, features including troubleshooting
- Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
- Assist members with any Debit / VISA related questions.
The successful candidate will possess the following education, knowledge and skillsets :
- Two years of financial institution experience
- Excellent written and verbal communication, customer service and sales skills
- Personnel computer proficiency with Microsoft Word and Excel
- Excellent critical thinking skills
Applicant must be available to work Monday-Saturday , 40 hours per week.
We provide competitive compensation and benefits package that includes :
- Health, dental, and vision plans
- 401(k) plan
- Life insurance
- Paid Time Off (PTO) Plan
- Paid holidays
Job Posted by ApplicantPro
Last updated : 2024-05-18
Job Summary
Full Time
Banking
$47k-62k (estimate)
05/20/2024
08/19/2024
firstcitycu.org
LOS ANGELES, CA
100 - 200
1937
JAMES D LIKENS
$10M - $50M
Banking
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The job skills required for Contact center agent include Customer Service, Products and Services, Verbal Communication, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center agent positions, which can be used as a reference in future career path planning. As a Contact center agent, it can be promoted into senior positions as a Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center agent. You can explore the career advancement for a Contact center agent below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Agent job description and responsibilities
Contact center agents may handle anything from simple account questions and bill payments, to pre-sales questions, account closures, and complaints.
01/19/2022: Sioux City, IA
Agents are responsible for making outbound calls to set appointments and gather survey data.
03/18/2022: Boise, ID
From enhancing the customer experience to up-selling and cross-selling, contact center agents can serve several functions as an extension of customer support or customer service operations.
02/22/2022: Hialeah, FL
Take care of customer's concerns and empathize with what the customer could be experiencing.
02/08/2022: Pueblo, CO
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction.
04/03/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Agent jobs
Contact center agents who can remain positive with a frustrated customer can help add to a positive experience by making the client feel validated and heard rather than rushed and unimportant.
02/27/2022: Bergenfield, NJ
To be an outstanding contact centers agent, move away from word-for-word scripts and adapt to a more flexible model.
02/25/2022: Saginaw, MI
Agents should enjoy teamwork and demonstrate qualities like assertiveness and sociability.
03/10/2022: Asheville, NC
Agents have to be flexible and act fast, as sometimes they might encounter unexpected roadblocks.
02/05/2022: Dayton, OH
Consistently attend to trainings, listen carefully to quality and coaching.
03/28/2022: Santa Maria, CA
Step 3: View the best colleges and universities for Contact Center Agent.
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