Teller Job Description
Excellence in Personal Banking
First Bank Texas is looking for creative, curious, goal oriented, relationship builders to provide excellent customer interactions while accurately and efficiently processing teller transactions.
Company Vision
We engage with each other, customers, and our communities to ensure they say “That’s My Bank” for generations.
Position Vision
First Bank Texas Tellers process deposits, withdrawals, and other financial interactions while providing excellent service that results in extreme customer loyalty. Our Tellers use professional interaction, accurate processing, and creative problem-solving skills to ensure our customers only need one bank – First Bank Texas.
Position Summary
Our Tellers have a passion for building relationships, filling customer needs and delivering excellent customer service. The person in this position is the face of First Bank Texas and uses their creativity, curiosity, and relationship skills to exceed customer expectations.
You will provide great service and accurate processing, while adhering to established Bank policies, procedures, and objectives. Performs any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. We strive for excellence in conducting needs-based conversations to identify solutions for customers.
Duties and Responsibilities
• Provide professional, prompt, and courteous customer service
• Accurate and efficient processing of various teller transactions
• Build and maintain strong customer relationships
• Identify cross-selling opportunities through needs-based conversations
• Resolves customer inquiries using problem solving skills while following bank procedures
Desired Qualifications
• At least three (3) years’ experience in teller or new accounts
• Comfortable on camera while maintaining a professional demeanor
• Experience and enthusiasm for serving customers
• Excellent interpersonal skills – verbal and listening proficiency
• Strong attention to detail
Equal Employment Opportunity Policy
First Bank Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.