21 (Remote) Service Desk Technician Jobs in Santa Ana, CA
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First American is Hiring a Remote (Remote) Service Desk Technician
Your accountabilities will include:
- Support customer inbound requests through phone, chat, self-ticketing, and other channels as developed by the IT Service Desk.
- Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity. If the issue cannot be resolved within a certain timeframe, proper escalation is crucial.
- Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies in order to provide accurate solutions to customers.
- Assist in the developing and maintaining of a problem resolution knowledgebase.
- Available to do After Hours support - weeknights and weekends.
- Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department.
- Provide user administration and application supportfor supported applications
- Escalate User rights issues and employee setup issues toapplication Administrators
- Document all calls in ticketing program.
Availability
- Must be flexible with work hours; The IT Service Desk is 24/7
- Available to do occasional After-Hours support - weeknights and weekends as needed
Qualifications
- Two-year technical degree or equivalent work-related experience required
- Four-year degree is preferred
- 3-4 years previous experience working in a service desk environment
- Excellent customer service skills
- Good communication, problem solving skills, and telephone etiquette
- Ability to useService Desk standards and follow guidelines, as well as help others interpret policy
- Ability to support MacOS & JamF Apple Device Management
Licenses:
- A certification preferred
- Microsoft, Apple Certified Support Professional, HDI, KCS and/or ITIL certifications a plus
Knowledge, Skills & Technology:
- MAGIC Training or previous customer service training desired
- Desktop experience: MS Office 365, Windows 10, Windows 11, MacOS, Adobe products
- Edge, Chrome, Safari, and other Browser experience
- Familiar with Cisco VPN, ServiceNow, MS Teams Calling, and Soft Phone is a plus
- Hardware support,HP/Kodak/Canon Printer, Check Printers, Scanners, Rightfax and Concord eFax
- Mobile device support. iOS, Android
- Minimum typing 40WPM
Pay Range: $17.28 - $30.07 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Job Summary
Full Time
$63k-78k (estimate)
05/21/2024
05/22/2024
firstam.com
CROSSLAKE, MN
15,000 - 50,000
1889
Public
MARTINEZ JENNIFER
$5B - $10B
Related Companies
About First American
First American provides title insurance and settlement services for real estate and mortgage industries.
The job skills required for (Remote) Service Desk Technician include Help Desk, Customer Service, Service Desk, Problem Solving, Customer Support, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a (Remote) Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by (Remote) Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for (Remote) Service Desk Technician positions, which can be used as a reference in future career path planning. As a (Remote) Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary (Remote) Service Desk Technician. You can explore the career advancement for a (Remote) Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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