What You'll Accomplish

• Create and implement plans for pre- and post-product launch processes
• Proactively identify and mitigate operational risks that may impact delivery timelines, quality, and end user experience
• Act as the primary escalation point for internal stakeholders and end users and coordinate the resolution of issues
• Create and manage user feedback loop, relaying findings to Product
• Collaborate with Data Science, Analytics, Product, and Engineering to analyze data and produce meaningful insights to inform decision-making
• Manage the product tool stack and establish usage protocols
• Facilitate experiments by establishing best practice guidelines and tracking and sequencing experiments
• Continuously improve the product life cycle processesand channels of communication
• Liaison with Product Marketing, Customer Support and other departments to ensure product enablement success
• Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership

What You'll Bring

• Direct experience managing product life cycle processes
• Preferred experience in the real estate, mortgage, settlement services, or financial industries
• Proven track record of identifying and mitigating operational risks that may impact product delivery timelines, quality, or customer satisfaction
• Ability to proactively address issues and blockers to ensure smooth product operations
• Demonstrated success driving continuous improvement of the product management process by documenting end-to-end product management processes, supporting product team effectiveness, and facilitating iteration of product processes, procedures, and tooling to maximize productivity (effectiveness, efficiency, scalability) and innovation
• Strong experience facilitating effective communication, coordination, and alignment amongst key partners and stakeholders to drive successful product outcomes
• Experience conducting analysis and translating into actionable steps
• A customer-first mindset, always keeping the customer's interest in mind when making decisions

Requirements

• Bachelor's degree and minimum 2 years of experience in product management and/or product operations in a B2B SaaS environment
• Strong written and oral communication skills, especially the ability to simplify complex topics
• Organized self-starter who develops and executes plans with a commitment to hitting delivery dates; ability to perform with minimal supervision in a team environment
• Demonstrated leadership and persuasion skills with the ability to bring people together to accomplish a shared goal through influence without direct authority
• Experience working with Agile methodology, sprint-based approaches, and taking a prioritized, pragmatic approach to ensure the correct product gets built and delivered on time
• Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
• Proficiency with standard MS productivity tools (Office, Visio, and Teams), web analytics and pathing tools (e.g., Google Analytics, Pendo, Heap, Real Story), collaboration tools (e.g., Mural, Miro), and product management tools (e.g., Jira, Confluence).

Pay Range: $77,660 - $151,250 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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