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Firestone Complete Auto Care is Hiring an Asst Manager - Sales and Service Specialist Near Springfield, OH
The Retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. In addition to acting in an Asst Manager capacity, this role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required. Hybrid Role:
Basic vehicle service tasks, Oil changes, tires, fluids- 25%.
Store operations, opening/closing, inventory, displays- as needed basis.
Growth and career development role
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Will learn all aspects of store operations and flex between front/back shop tasks.
Minimum requirements:
High School Diploma or equivalent.
Valid automobile driver’s license.
Customer service and career growth mindset.
Ability to complete required store education courses and modules required for this position.
Ability to learn and perform basic vehicle service tasks.
Ability to learn and operate store systems.
Preferred:
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
Previous consumer retail sales experience.
Previous automotive experience a plus.
Previous management/supervisory experience a plus.