We have an immediate opening for a Operations Services Specialist II to work out of our corporate office in Pasadena, CA. As an Operations Services Specialist II, you will be responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries, processing levies, subpoenas, and wire transfers. Operations services specialists interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services.

Typical Responsibilities:

• Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., new membership).
• Maintain and process deposit (e.g., savings and checking) and investment account (e.g., Certificates, IRAs, Trusts) deposits.
• Process wire transfer and stop payment requests.
• Assist members with setting up and using online banking, 24-hour voice response, and bill pay services.
• Research member inquiries and shared branch/ATM network requests, process levies and subpoenas, and process incoming and outgoing mail.
• Recommend FFCU financial products and services to members to meet individual consumer needs.

Basic Qualifications:

• High school diploma or equivalent.
• Experience working at a financial institution, call center, and/or in a sales position.
• Experience processing trust and deposit accounts, IRAs, performing account maintenance, and wire transfers.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.