We have an immediate opening for a Operations Services Specialist I to work out of our corporate office in Pasadena, CA. The Operations Services Specialist I is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries. By interfacing with members by mail or phone, the specialist assists members by identifying financial needs and recommending appropriate FFCU products and services.

Typical Responsibilities:

• Processing daily incoming and outgoing mail, which includes picking up and dropping off mail at the post office. 
• Processing levies and subpoenas in accordance to established timeframes. 
• Researching general inquiries from members and third parties (e.g. shared branches).
• Processing wire transfers.
• Processing and managing member accounts (including dormant, inactive, deceased) and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., membership changes).
• Scanning membership documents and adhering to the credit union’s record retention policy and procedure. 
• Recommending FFCU financial products and services to members to meet their individual needs

Basic Qualifications:

• Education: High school diploma or GED
• Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum one year experience at a bank/credit union

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org or 323-550-2214.