BASIC JOB SUMMARY:
Responsible for the overall operation of the dealership’s Service Department
including financial performance, merchandising, production management,
personnel development, owner relations, facility and equipment maintenance,
and inter-departmental support.
Specific duties:
1. Be aware of and positively impact the current financial performance of the
department.
2. Develop a consistent and effective plan to merchandise the products and
services offered by the department.
3. Implement and manage a labor pricing strategy to allow both competitive
pricing and retain the maximum labor gross profit.
4. Look for and develop additional business opportunities for the department.
5. Control effective cost of sale through the proper design of compensation
plans and the appropriate distribution of work within the shop.
6. Monitor and put in place measures to control operating expenses.

7. Manage the production process through the use of individual production
objectives. This should include the providing of daily performance feedback to all technicians and the proactive counseling of any technician
experiencing difficulty meeting his objective.
8. Assist on a daily basis with the close out and flagging of repair orders to
facilitate our customer’s pick up of their vehicles and ensure accurate
production data.
9. Monitor all sales and product performance reports to head off potential
difficulties.
10. Ensure adequate training and development of all departmental personnel
to satisfy both operational and franchise requirements.
11. Strive to have at least one person in the department cross-trained for each
position to handle unexpected personnel shortages.
12. Recruit and hire within dealership guidelines the necessary personnel to
staff the department.
13. Maintain facility and equipment in a safe and useable manner.
14. Review with management any personnel or logistical issues impacting the
department’s performance.
15. Participate as required in long-term planning activities for the dealership.
16. Serve as an example to other departmental staff in the conduct of
business and handling of customers. Assist as required in the resolution
of disputes between customers and the service sales staff and ensure that
gratitude is expressed to all customers for their business.

Job Type: Full-time

Pay: $100,000.00 - $250,000.00 per year

Schedule:

• Weekend availability

Ability to commute/relocate:

• Santa Fe, NM 87505: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Service Manager: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person