We are growing and are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the shopper and our Sales Teams. You will assist the customer with questions regarding the dealership(s), prospective vehicles, and purchasing options. You would assist in connecting the appropriate dealership Salesperson with the shopper and ensuring that the shopper’s needs have been met on future follow-up calls. You will learn about the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. You’ll be joining a great team, many of whom have been with the company for over 10 years! This is a full-time position, which includes a salary bonus compensation plan. Expected yearly compensation: $45,000-$55,000

FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort.

What We Offer

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Competitive wages
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer customer questions, make sales appointments, execute follow-up plans
• Respond quickly to internet, and live chat inquiries using email, phone and live chat workflows and protocols
• Provide customers with product information & direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – building positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Able to work efficiently, exhibiting strong time management skills.
• Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required use hands to finger and reach with hands and arms; and talk or hear.
• The employee frequently is required to sit in an office environment. 

Work Environment:

• While performing the duties of this job, the employee is in an office setting.
• The noise level in the work environment is usually moderate.