Job Description: The Role Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated software engineer in test who can support our Contact Center team in multiple ways such as automation testing, CI / CD build out, analysis, and application development. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers. The Expertise You Have Experience with web based and API based automation tool sets such as: Cypress, Selenium, REST Assured, Cyara, and Karate Amazon Web Services (AWS) experience preferred Demonstrated experience in delivering software solutions in an Agile environment Passionate about crafting the best end-to-end customer experience Energetically pursue new technologies and their adoption Leading the outcome by taking personal accountability for delivering strong results Thrive in a fast paced, high demand environment Enjoy experimental development solutions AWS Connect and / or Genesys experience a PLUS Experience with customer Chat and / or Voice technologies a PLUS Experience with the following: Java, JavaScript, Jenkins, uDeploy aplus 5 years of experience with a Bachelor’s degree in Computer Science, Software Engineering, or related field Minimum 5 years of experience with architecting automation test platforms Minimum 5 years of experience with architecting and implementing development pipelines (CI / CD) The Team The COE in Quality Engineering resides in the Enterprise Technology in Enterprise Customer Contact Center (EC3) business unit of Fidelity Investments. The COE consists of 20 quality, performance and capacity engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing and application development. The COE provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Contact Center team within PI which supports the applications utilized by our customers to communicate with Fidelity resources. The supported applications include but are not limited to web-based applications, API based applications, and cloud-based solutions. Certifications: Category: Information Technology At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy