Job Summary:

We are seeking an organized and detail-oriented Intake Coordinator to join our team. The Intake Coordinator will be responsible for managing patient intake processes, ensuring accurate data entry, and providing exceptional customer service.

Responsibilities:

- Greet and assist patients in a professional and friendly manner

- Collect and enter patient information accurately into the system

- Verify insurance coverage and obtain necessary authorizations

- Schedule/coordinate patient visits with state agencies and case managers

- Answer phone calls, respond to inquiries, and direct calls appropriately

- Handle matters related to pending non-skilled cases from the start of the intake process to the final scheduling of MCO service coordinator visit

- Communicate on a routine basis with DHS/CAO/MCO to maintain smooth relations and to obtain critical information for continued patient eligibility for benefits and assist in the appeal process when needed

- Maintain confidentiality of patient information in compliance with HIPAA regulations

- Collaborate with medical staff to ensure smooth patient flow

Requirements:

- Previous experience in a medical office or similar role preferred

- Proficiency in medical terminology and understanding of HIPAA regulations

- Strong organizational skills with attention to detail

- Excellent communication and interpersonal abilities

- Ability to operate phone systems effectively

- Must be fluent bilingual in English and Spanish

This position offers the opportunity to work in a dynamic healthcare environment, contributing to the efficient operation of patient intake processes. If you possess the required skills and are dedicated to providing top-notch patient service, we encourage you to apply for the Intake Coordinator position.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Feasterville-Trevose, PA 19053 (Required)

Work Location: In person