Job Description Support Specialist I ( **Job Number:**

295825 ) **Description**

**JOB SUMMARY:**

Receives incoming calls for members service, loans and online services, while gathering information to process basic deposit and loans transactions for members. Demonstrates a positive team attitude while working with colleagues in the contact center. Transfers complex calls efficiently to appropriate staff members to be addressed.

**JOB RESPONSIBILITIES:**

- Assist with researching and implementing new technology to expand contact center services

- Have a detailed understanding of Credit Union policies and procedures

- Understand the services of the Credit Union including but not limited to member services, loan services, and online services

- Working in a team environment to address customer needs

- Process incoming member calls and assist where necessary

- Assist and process members with member service, loan, and online service questions regarding their accounts.

- Strong understanding of NCUA insurance coverage

**Qualifications**

**EDUCATION/ EXPERIENCE:**

* High school graduate or GED required; some college preferred

* Minimum 1 year customer service experience in financial services (Experience with Skyward preferred) or equivalent experience in a contact center, retail sales or a goal-oriented environment

**QUALIFICATIONS:**

* Ability to work effectively as a team member

* Ability to identify and develop contact center technical needs as well as staff needs

* Strong communication skills (including verbal and non-verbal) and active listening skills

* Careful attention to detail and time management

* High level of confidentiality required

* Proficiency in basic computer skill

??????? ***T*** ***he above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.***

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. **Primary Location**

: US-Kansas-Wichita