The Phone Room Operator is responsible for receiving incoming telephone calls for Wichita Urology, scheduling patient appointments using Pulse EHR, directing telephone calls to appropriate parties and collecting and verifying patient information and demographics. Phone Room Operator is also cross trained as Registration Specialist to assist with patient registration needs.

Phone Room Operator Responsibilities:

• Focus on incoming referrals; scheduling and tracking
• Operates switchboard and routes incoming calls to appropriate department
• Utilizes paging and voicemail systems to ensure proper routing of calls
• Performs various clerical duties
• Reaches weekly call goals (350-400 calls per week) set by Registration Manager
• Other duties as assigned

Registration Specialist Responsibilities:

• Responsible for all aspects of patient registration, including but not limited to, greeting patients, gathering demographic and financial data, collecting co-pays / past due balances as required, entering lab orders
• Scheduling follow-up appointments and performing many other clerical duties
• Preparing, sorting and matching documents and records in an organized and timely manner
• Must be proficient in detail and accuracy
• Upholding our Clinics standards for patients by giving them exceptional care and guest service informing patients of procedures, answering questions, and offering assistance. Maintain patient confidentiality at all times.
• Maintains working area as well as lobby area
• Prepares necessary forms / paperwork for patients
• Other duties as requested

Qualifications:

• 1-2 years registration experience in the medical practice
• 1-2 years Phone Operator experience in a medical practice
• Customer service
• Computer capable

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skill in appropriate documentation and records maintenance.
• Skill in usage of PC, multi-line phone, copier, fax, and printer.
• Ability to interpret, adapt and apply written guidelines and procedures to standard work practice.
• Ability to speak effectively before individuals and/or groups.
• Able to hear average or normal conversations and receive ordinary information.
• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Prolonged periods of sitting, standing or walking may be required.

Working Conditions:

• Fast paced clinical environment
• Contact with Physicians, staff and patients