Operations Manager

Job Description

40 hours/week (Monday thru Friday from 7:30AM-4:00PM and Saturdays 8AM-12PM as scheduled)

Exempt

Reports to: General Manager

The Director of Operations supports the success and maintenance of day-to-day operations of all Fiberglass Hawaii locations. Frequent communication between Ventura, Gardena, Maui and the Honolulu location needs to be facilitated with regards to all aspect of business operations including inventory, accounting, customer relations and general operations and logistics. This position will aide in hiring, supervision and training of the retail and warehouse staff and will be one of the first points of contact for incoming customer inquiries.

The main goals of this position are to ensure continuity of location daily functions, manage the flow of intra and inter-office communication, increase efficiencies, ensure administrative and safety protocols are practiced, generate revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information and developing accounts. This position will interact with customers, vendors and encourage development of staff to their most valuable potential. To be successful in this role, one should be organized, detail oriented, forward thinking and solution seeking. It is expected that the person in this role will project and abide by the company ideals, values and policies and enforce ethical business practices.

• Work in concert with GM to ensure success of overall business operations
• Work in concert with Ventura Office Coordinator and the Honolulu Purchasing agent to plan purchases and sales orders and coordinate Gardena pick-ups, delivery runs and supply chain success
• Work in concert with warehouse and drivers as well as Honolulu, Maui and Gardena staff to manage Ventura and Gardena inventory
• Conduct general and clerical office tasks to include End of Day reports, purchase orders, quotes, safety checklists, etc. Proficiency in Microsoft Office applications is required and training may be provided for growth
• Act as Safety Officer for the location. To include annual reporting on hazardous material levels, occasional agency inspections, etc.
• Support company operations by maintaining office systems, compliance and safety checklists as well as meeting administrative deadlines
• Coordinate budget, services, equipment and commodities within company policy and procedure
• Maintains office services by organizing office operations and procedures, controlling correspondence and maintaining/designing filing systems
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
• Maintains office efficiency by planning and implementing office systems and equipment procurement.
• Help to review and approved expenditures, analyze budgets/spending, and initiating corrective actions
• Contributes to team effort by accomplishing related results as needed and cultivate a climate for cooperative and productive work environment
• Maintain quality service by establishing and enforcing standards
• Appropriately represent company ownership and business objectives
• Liaise with third party consultants when needed like Property Manager, outside IT, HR, Equations Technologies, etc.
• General customer service (answering phones, questions, taking orders, processing order, calling for confirmation and or approvals, technical support)
• Assisting in-store customers with product and technical information and cash wrap duties – effectively cashing customers out at time of purchase
• Provide customer service support for incoming inquiries and manage follow up process through delegation
• Ensure packages leave accurately and on time from warehouse
• Stock shelves with product and help to maintain a clean store for a professional and pleasant shopping experience
• Fill in as needed for deliveries
• Participate in semi-annual inventory counts
• Responsible for opening and closing the warehouse. Maintain keys and alarm security in concert with Office Coordinator and Inside Sales Representative.
• Ensure warehouse organization and efficient and safe loading and unloading of containers, trucks, shipments
• Oversee repackaging of inventory items
• Help determine work flow priorities
• Oversee shipping and receiving duties, preparing packages for UPS, USPS, FedEx, LTL
• Fulfill order requests and help consolidate orders for shipping when necessary
• Receiving of items into inventory
• Ensure overall cleanliness and organization of the warehouse
• With other staff, responsible for general safety conditions of the warehouse, equipment and vehicles
• Must practice and act as a good example for all safety protocols
• Prepare warehouse for semi-annual inventory to increase efficiency
• Forklift certification required for operation of forklift

It is expected that the person in this position will do what it takes to get the job done and to meet business goals and deadlines.

This job description cannot possibly cover all job responsibilities that may be asked of from this position. It is expected that employee will ask for as well as accept additional tasks when requested.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Honolulu, HI 96817 (Required)

Work Location: In person