9 Customer Retention Specialist (REMOTE) Jobs in Staten Island, NY
FeyerAssociates INC is Hiring a Remote Customer Retention Specialist (REMOTE)
Responsibilities
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and empathetic manner.
- Proactively engage with customers to understand their needs, preferences, and travel experiences, providing personalized solutions to enhance their satisfaction.
- Build and nurture strong relationships with customers, demonstrating a deep understanding of their individual travel preferences and requirements.
- Collaborate with various vendors and partners to address customer needs and ensure seamless experiences throughout their travel journey.
- Utilize strong communication and problem-solving skills to resolve customer issues and prevent potential churn, fostering customer loyalty and retention.
- Stay informed about the latest travel trends and offerings, providing customers with relevant information and suggestions to enhance their travel experiences.
- Participate in ongoing training and development opportunities to enhance your skills in customer relationship management and retention strategies.
- Collaborate with the team to develop and implement customer retention initiatives and strategies that align with the company's goals and values.
- Must be at least 18 years old and authorized to work in the USA, Australia, or Mexico.
- Possess a computer, smartphone, or tablet with reliable internet access to facilitate remote work tasks.
- Exceptional interpersonal and communication skills, with a strong emphasis on empathy and customer-centricity.
- Strong problem-solving abilities and the capacity to handle challenging customer situations with patience and grace.
- Self-discipline, a strong work ethic, and the ability to work independently while achieving customer retention goals.
- A passion for travel and a deep understanding of the value of fostering long-term customer relationships.
- A commitment to continuous learning and staying updated with customer relationship management best practices.
- Join a supportive and collaborative team of professionals dedicated to providing exceptional customer experiences in the travel industry.
- Seize unlimited training resources and tools, empowering you to excel in customer relationship management and retention strategies.
- Enjoy a flexible work schedule and location, allowing you to work from the comfort of your preferred workspace.
- Shape your earning potential without income caps, based on your dedication and success in retaining and satisfying customers.
- Benefit from substantial travel perks, exclusive vendor discounts, and thoughtful gifts, enhancing the rewarding aspects of your role.
- This is a business opportunity and is commission based.
Join our team of Customer Retention Specialists and contribute to creating lasting and memorable experiences for our valued customers worldwide.
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Job Summary
Full Time
$68k-95k (estimate)
05/19/2024
06/30/2024
The job skills required for Customer Retention Specialist (REMOTE) include Problem Solving, Customer Retention, Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Retention Specialist (REMOTE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Retention Specialist (REMOTE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Retention Specialist (REMOTE) positions, which can be used as a reference in future career path planning. As a Customer Retention Specialist (REMOTE), it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Retention Specialist (REMOTE). You can explore the career advancement for a Customer Retention Specialist (REMOTE) below and select your interested title to get hiring information.
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