14 customer logistics manager Jobs in parsippany, nj
Giftogram is Hiring a Customer Success Manager Near Parsippany, NJ
Giftogram is hiring a Customer Success Manager
About Us
Lets face it - it feels good to get paid! Whether youre a leader who wants to reward an employee for a job well done, a research firm incentivizing and encouraging study participation, or a business thanking a long-time customer for their much-appreciated loyalty, Giftogram is here to help you reward recipients with personalized, simplified, and secure payouts.
At Giftogram, we make it super easy for businesses to send out rewards and incentives to their customers and employees. Recipients get to pick a gift card of their choice from 200 popular brands with same-day delivery. Gratify with Giftogram!
Founded in 2012, Giftogram rapidly grew into a profitable B2B rewards-and-gifting SaaS platform. Our clients range from mid-market corporations and nonprofits to Fortune 500 brands world-wide. Were celebrating our milestone of delivering over hundreds of millions of dollars to gratified recipients - and were not done growing!
Giftogram could be a great fit for you if youre someone who values creativity, optimism, ambition, integrity, and resourcefulness. Were embarking on an exciting growth trajectory in the next year, and well need the right people to help us flourish.About The Role
In the Customer Success Manager position, you will report to the Director of Customer Success. Your use of your detailed knowledge of the Giftogram products and platform, as well as your strength in sales relationship management, will create new customer accounts and enterprise business expansion within existing customers. Youll field complex customer inquiries and questions by leading and facilitating virtual customer demonstrations. Youll collaborate and liaison with the Customer Support, Marketing, and Engineering teams to communicate information on customer requests, such as integrations, product changes, product issues, etc.
What Youll Do
- Manage customer accounts to drive revenue growth for Giftogram by identifying, verifying, and nurturing prospects until a deal is closed and actively seek expansion and upselling opportunities within existing clients
- Provide a consultative approach to customers and leads via phone, email, and virtual demonstrations to educate, train, and advise on Giftogram products and services
- Proactively log documentation on leads and customer connections within our Hubspot CRM to ensure clear communication and client satisfaction
- Create concise high quality messages in emails and Hubspot sales sequences that accurately reflect Giftograms product offerings and are up-to-date with latest market trends
- Collaborate closely with Marketing to develop and execute target outreach campaigns, email sequences, referral programs, and customer retention/growth strategies
- Collaborate closely with Engineering to understand and communicate customer feedback, product updates, and product issues/resolutions to customers in a timely manner
- Collaborate with the Customer Support Team for onboarding and Tier 1 customer support
- Field Tier 2 product and services questions, such as integrations, order verifications, ACH transactions and credit card deposits, etc.
- Occasionally attend Trade Shows for networking and sales opportunities
- Support the onboarding for Growth Team customers on demos
- Perform all other duties assigned by supervisor or manager
What Youll Bring
- Education Requirement: High school diploma or GED
- Minimum 2 years experience in Account Management
- Minimum 1 year of Technical Sales and/or Customer Service
- Proficiency in Microsoft Excel, Google Workspace, and CRM Systems
- Strong computer literacy and ability to use video conferencing and other software
- Strong communication skills
- Strong phone etiquette
- Collaborative team spirit
What We Offer
- Base Salary begins at $60,000
- 401k & Company Match
- Medical/Dental/Vision Insurance
- Hybrid work schedule (2 days in Parsippany, NJ office)
- 15 PTO Days Paid company holidays
Please note that Giftogram does not work with external staffing/recruitment vendors. Any unsolicited resumes shared with the Giftogram team will be considered property of Giftogram and no recruitment fees of any kind will be paid or owed unless an existing recruitment agreement exists alongside with specific engagement for the role in question.
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Job Summary
Full Time
$107k-152k (estimate)
04/26/2024
05/11/2024
giftogram.com
PARSIPPANY, NJ
<25
2012
WILLIAM GRASSMYER
<$5M
Telecommunications
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About Giftogram
Gift Cards, Not Guesswork Reward, motivate, and delight your business relationships with customizable gift cards good for hundreds of retailers. With the ability to let the recipient choose their egift card, Giftogram is all you need to give the perfect gift to the many different relationships that make up your business. Choice, flexibility, versatility, and popularity. Customization, security, and ease-of-use. These are just some of the reasons Giftogram is trusted by many to power their corporate gifting programs.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
