JOB TITLE: Store Manager

DEPARTMENT: Retail

DIRECT SUPERVISOR TITLE: RVP/Country Manager

LOCATION:

Overview

The Store Manager is the owner of the business, a Fendi Ambassador, accountable for overall store performance. The managing of the store, employees, merchandise and to achieve store targets to build a positive experience for the internal and external client. They are responsible for leading the store team, ensuring succession plans and internal growth for all team members.

Responsibilities:

Business Development and Performance Management:

• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category crafting new clients and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience.
• Collaborate with the Retail Events team for the organization of local events.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
• Improve Mystery Shop Results with action plans.
• Cultivate a strong private appointment culture.

Administrative & Operations Management:

• Ensure alignment and partnership between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
• Control vital actions to optimally control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
• Ensure team follows all company policies and procedures
• Lead the team with health and safety protocol and processes

Visual Merchandising:

• Maintain merchandising standards.
• Know the best sellers and have them on display all the time.

Team Management:

• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch up meetings and storewide meetings to mentor and deliver timely feedback.
• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
• Attract and recruit the best talent available in the market through networking and scouting.
• Implement company policies while adhering to accurate procedure regarding disciplinary action.
• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
• Identify individual and team training needs.

Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.