183 Customer Relations Associate | Part-Time Jobs in New York, NY
Fellowship For Performing Arts is Hiring a Customer Relations Associate | Part-Time Near New York, NY
Foster positive relationships and experiences with FPA’s fans, patrons, and partners for the purpose of ensuring high satisfaction and loyalty through meaningful online interactions, resolutions, and customer relations.
Responsibilities
Act as the first point of contact for receiving, responding to, and appropriately funneling FPA’s general inquiries within one business day to provide answers, drive engagement, nurture a positive experience, and increase ticket sales.
- Includes written communications from info@, groups@, hello@, and community management across all digital platforms.
- Ensure all communications are consistent, accurate, and aligned with FPA’s mission, messaging, and operational standards.
- Provide customer service for group sales and film licensing efforts to increase ticket sales and encourage in-house licensing opportunities.
- Prepare weekly reports for the Marketing Coordinator detailing quantity and type of inquiries.
Manage all engagement on FPA’s social media accounts.
- Engage with all reactions and maintain the Mission integrity across all platforms.
- Schedule social media posts and graphic design as needed.
- Track and report on social media engagement.
Provide Customer Relations Administration Assistance.
- Work with the Marketing Team to identify and resolve customer patterns and pain points
- Process Post Show Surveys; review responses, identify critiques, comments, and opportunities for marketing, philanthropy, and customer relations.
- Communicate with survey responders as directed.
- Provide proofreading assistance across all communication-related assets as needed.
- Provide research and outreach assistance as directed by the marketing team.
Qualifications
- Commitment to FPA’s Mission and a passion for sharing it with others.
- Bachelor’s degree with at least 1-2yrs of strong customer support experience in both verbal and written communications. Personable with experience in nonprofit customer relations preferred.
- Organized, meets deadlines, can take direction and practices strong time management skills.
- A problem solver, team player, and desire to grow and develop within the organization.
- Experience using BaseCamp, Asana, GoogleSuite, Microsoft Office, WordPress, and Salesforce.
- Experience using Facebook, IG, Twitter, LinkedIn, Youtube, Canva, Sprout, or similar social media management platforms. Graphic design experience a plus.
- Desire to maintain best practices in customer service, marketing, and social media management.
- Ability to adapt and evolve with the needs and priorities to support the team as needed.
- Availability to work M-F between 10a-6p ET. Flexibility to travel for FPA events as needed.
This is a Hybrid/Remote position. 20-25 hours/week. Evenings/weekends as needed.
Job Summary
Part Time
$62k-80k (estimate)
05/22/2024
07/16/2024
The job skills required for Customer Relations Associate | Part-Time include Customer Service, Customer Support, Microsoft Office, Written Communication, Flexibility, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Associate | Part-Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Associate | Part-Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Associate | Part-Time positions, which can be used as a reference in future career path planning. As a Customer Relations Associate | Part-Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Associate | Part-Time. You can explore the career advancement for a Customer Relations Associate | Part-Time below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Step 3: View the best colleges and universities for Customer Relations Associate.
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