Job Title: Empowerment Services Navigator
Department: Operations
Reports To: Assistant Director of Empowerment Services
Salary: $38,000 - $41,000, non exempt
Status: Hourly ; Core Hours: 8:00 am - 4:30 pm; some evenings and weekends required
COMPANY OVERVIEW
Focused on uplifting our neighbors toward long-term sustainability, Feeding Tampa Bay nourishes human potential by providing access to food and then leveraging that access to connect those we serve with empowering resources. With a commitment to end hunger in our region by 2025, our work is driven by the desire to create health and capability in every family, child and senior we serve.
At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginist, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.
SUMMARY
Feeding Tampa Bay's Neighbor Services program helps with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system.
We aim to empower our community to utilize resources and services that reduce challenges caused by financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility; empowering neighbors to have a brighter, healthier future.
JOB OVERVIEW
The Services Navigator will focus on providing Feeding Tampa Bay's suite of empowerment services through a case management approach. Services Navigators are responsible for assessing client needs, developing action plans, assisting with benefits or other service applications, and submitting referrals to appropriate partner agencies and service providers. Services Navigators must have strong crisis intervention and motivational interviewing skills to navigate working with a variety of vulnerable populations. This position requires commitment to an in-office schedule based out of The Causeway Center in Tampa and will also occasionally work across our 10 county region. This role is a departure from traditional case management providing a dynamic blend of short term and long term service delivery at the Empowerment Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Neighbor Services

• Serve as the main access point for Neighbor Services at Feeding Tampa Bay conducting intakes and needs assessments for neighbors through a variety of ways: in-person at designated FTB sites, virtually across assigned digital platforms, and through the Neighbor Services phone line
• Conduct neighbor intakes and needs assessments in-person at FTB Empowerment Centers and virtually via designated digital platforms or telephonic support
• Operating within the empowerment model, utilize motivational interviewing, crisis-intervention, and de-escalation to create client action plans
• Provide one or more empowerment core services: Food Assistance, SNAP Assistance, Benefits Navigation, Advocacy, Crisis Intervention, and Information and Referrals during each neighbor interaction (community referrals include, but are not limited to: health, mental health, employment, housing and other community resources)
• Complete necessary follow-up to close the loop on resource referrals
• Provide outreach support as needed for Feeding Tampa Bay partner agencies, at Trinity Cafes, Food distributions, etc.

Ending Hunger

• Provide Supplemental Nutrition Assistance Program (SNAP) online application assistance
• Respond to inquiries for food assistance by helping clients navigate current Feeding Tampa Bay resources and make customized recommendations for services
• Centralize connection between services provided in the Empowerment Center to food resources available in The Community Place

General Duties and Responsibilities

• Embrace, uphold, and embody FTB's mission and Grow Code in neighbor, community, and internal interactions
• Be a part of a team-based environment that connects team members to work collaboratively toward the Empowerment team's mission and goals
• Maintain detailed notes in FTB's internal data collection system for every client interaction
• Report other data as required/requested by FTB's Data and Impact team
• Participate in regular case staffings and attend meetings as required
• Maintain regular communication with Assistant Director of Empowerment services on issues related to neighbor services, community programs, cross-agency departments, and other stakeholders
• Assist other Feeding Tampa Bay staff on special projects
• Cross-train in other areas of the Neighbor Experience Team
• Commit to upholding policies, principles and best practices for food safety
• Other duties as assigned

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

• Bachelor's degree and/or 3 years' experience in social work, human services, counseling, public health, case management, or other relevant/related field
• Demonstrates ability to communicate clearly and concisely, both orally and in writing
• Experience working in low-income, culturally diverse, community settings and a basic understanding of the challenges and barriers faced when individuals and families seek assistance. Knowledge and experience with homeless or housing insecure populations a plus
• Excellent verbal and interpersonal skills; especially demonstrate ability to work with and communicate effectively over the phone and in person
• Experience working in high stress environments. Preferred experience in crisis intervention, de-escalation, active listening and motivational interviewing
• Ability to independently oversee multiple projects, taking the initiative to improve the program and smoothly coordinate it while maintaining a very collaborative work style with the Neighbor Experience Team- with oversight of a variety of tasks, flexibility and adaptability are key aspects of this position.
• Comfortable with public speaking in public, including giving group presentations and training workshops to diverse audiences
• Proven ability to handle and document deliverables and data from a number of sources. Spreadsheet skills a must
• Ability to work constructively with individuals (agency staff, the public, and volunteers) from a variety of socioeconomic backgrounds in culturally diverse work environments.
• Proficient with Microsoft Office, Google Suite, Zoom and Asana experience a plus.
• Occasional travel required among our 10 county service region
• Possession of a valid Florida Driver's license
• Bi-Lingual a plus